Ms. Haynes is an active member of several professional organizations, including the National Association of Women Business Owners Los Angeles.
REDONDO BEACH, CA, August 08, 2024 /24-7PressRelease/ -- Tonya L. Haynes has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
Ms. Haynes is a distinguished professional in customer service as the chief efficiency officer at Phoenix Business Development Group in Redondo Beach, California. With over two decades of experience in her current role, she has built a reputation for building relationships with organizational leaders, motivating sales teams, and overseeing strategy and performance. Ms. Haynes's expertise extends to serving in a project management capacity for incoming clients, initiatives, and programs.
In addition to her role at Phoenix Business Development Group since its founding in 2002, Ms. Haynes has been the director of the member contact center at Kinecta Federal Credit Union since 2019. Among her responsibilities, she develops, implements, and controls a $7 million budget for over 100 work-from-home (WFH) employees across five departments.
Before her current commitments, Ms. Haynes was the senior manager of call center operations at Fandango from 2016 to 2019, where she honed her skills in managing large-scale customer service operations. She was also the service desk transition manager at Unisys between 2014 and 2016, demonstrating her ability to lead complex transitions effectively. Ms. Haynes's earlier roles included being the client services director at ADP from 2006 to 2007 and the customer service manager at Grainger between 2002 and 2004. Additionally, she garnered leadership experience in help desk operations as a manager for The Aerospace Corporation from 1997 to 2002 after beginning her career in computer operations at Mattel Toys.
Ms. Haynes is highly educated. She holds a Bachelor of Business Administration and Management from California State University in Dominguez Hills in 2004 and a Master of Arts in learning technologies from Pepperdine University in the graduate school of education and psychology in 2018.
In addition to her professional accomplishments, Ms. Haynes is an active member of several professional organizations, including the National Association of Women Business Owners Los Angeles, the Professionals In Human Resources Association Los Angeles, the Asian Business Association Los Angeles, the Help Desk Institute, and the Quality Assurance and Training Connection. Aside from these affiliations, she is active in community involvement as a mentor and donor of backpacks for local needy children through her volunteer work with Dress for Success and her support for foster care initiatives.
Ms. Haynes has also made significant contributions through her publications. Among them, she authored 'The Serious Entrepreneur's Playbook: Playing & Winning the Business Game!' via the PhoenixBDG Publication.
In light of her success, Ms. Haynes's work has been recognized with the Best Technology Training Award from the State of California. She attributes much of her success to the empowering words of her father, who motivated her to overcome adversity and strive for a brighter future.
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