She has led several strategic projects and initiatives, focused on business results, and upgrading solutions.
LENEXA, KS, November 13, 2024 /24-7PressRelease/ -- Shannon R. Glass has been included in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
Ms. Glass is a distinguished professional with extensive leadership experience across human resources, learning and development, operations, finance, sales, and retail. Her career is marked by a commitment to operational support and a passion for serving people. Currently, she holds the position of Human Resources Operations leader at H&R Block, where she has been employed since 2015.
In her role at H&R Block, Ms. Glass oversees the human resource contact center and employee relations team. She has also led learning and development teams, talent acquisition, helped define and launch small business and led field operations and the real estate team. As a part of her field operations responsibilities, she oversaw nearly 850 people across 6,000 offices, ensuring client ready. Currently, Ms. Glass leads her team to support hiring over 60,000 tax associates annually and partner to ensure all training requirements are met while addressing human resources-related inquiries for the same 60,000 clients.
As a Human Resources Operations leader, Ms. Glass effectively serves as a supportive operational leader while also exhibiting strong strategic capabilities — a valuable combination of skills. She possesses the ability to grasp the broader strategic vision while maintaining a strong focus on effective execution. Ms. Glass' expertise spans from creating comprehensive strategies to driving them through to successful completion. She has led several strategic projects and initiatives, focused on business results, and upgrading solutions.
Prior to her current position, Ms. Glass served as a business operational leader at Lexmark from 2007 to 2015, where she honed her leadership skills as she navigated the complexities of business operations in a dynamic industry. She began her professional journey as a finance and learning and development leader at Sprint and T-Mobile USA Inc., where she worked from 1996 to 2007.
Ms. Glass' educational background includes a Bachelor of Arts in Political Science from Truman State University, completed in 1995. Building on this foundation, she pursued a Master of Public Administration in human resources, graduating from the University of Missouri-Kansas City in 1999. Beyond her education, Ms. Glass attributes her success to the support and guidance of her team and mentors, who have nurtured her resilience and fostered continuous self-improvement.
In addition to her formal degrees, Ms. Glass has further enhanced her expertise through various certifications. She holds certifications from LinkedIn Corporation. Furthermore, Ms. Glass earned a master certificate in project management from The George Washington University and a certificate in employee relations from Cornell University.
Among her many career accomplishments, Ms. Glass is particularly proud to have received the inaugural Best of Block award in 2018 from H&R Block. This peer-nominated accolade recognized her pivotal role in implementing a new technology, that significantly reduced paper usage and promoted sustainability within the organization.
Beyond her professional achievements, Ms. Glass is actively involved in civic activities. She volunteers at her local school and participates in the Make Every Block Better initiative with H&R Block, underscoring her commitment to community service and social responsibility.
Outside of her occupation, Ms. Glass enjoys running and spending time with her family. Looking ahead, she is dedicated to leveraging her accumulated knowledge and experience to further the growth of organizations and the development of individuals. Ultimately, Ms. Glass aims to pay it forward by sharing the valuable insights she has gained from others throughout her career.
About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.
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