Ms. DeSouza's strategic initiatives have been instrumental in driving customer satisfaction and value realization.
PLANO, TX, December 04, 2024 /24-7PressRelease/ -- Subreina DeSouza has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
Ms. DeSouza has carved a distinguished career in customer success and sales enablement in the education sector. Currently serving as the senior vice president of customer success, solution consulting and sales enablement at Ruffalo Noel Levitz (RNL) LLC, the primary provider of solutions for higher education enrollment, student success and fundraising, she oversees key functions such as sales enablement, solution consulting and customer success. Ms. DeSouza's strategic initiatives have been instrumental in driving customer satisfaction and value realization at RNL, while also participating in a new artificial intelligence strategy and transformation startup within the organization. Her leadership is characterized by her commitment to creating successful teams that achieve their professional goals.
Before her acquisition by Ruffalo, Ms. DeSouza was the senior director of customer success at Uniphore from 2023 to 2024. In this capacity, she was pivotal in enhancing customer relationships and ensuring the delivery of exceptional service. Ms. DeSouza's journey with Uniphore began in 2021 as a senior customer success manager. She quickly advanced to become the senior U.S. telco customer success manager lead in 2022 and subsequently the director of customer success from 2022 to 2023. Her contributions were instrumental in driving strategic sales initiatives and fostering strong client relationships.
During her tenure at Uniphore, Ms. DeSouza also owned MST Fit Fabulous and Healthy LLC between 2020 and 2024, where she demonstrated her entrepreneurial spirit and dedication to health and wellness.
Before these roles, Ms. DeSouza held the position of vice president of managed services strategic sales and planning at TTEC from 2013 to 2019, where she was responsible for developing strategic sales plans that aligned with organizational goals. She also excelled in her leading position as the vice president of service delivery management at the company between 2012 and 2013, showcasing her ability to lead teams effectively.
Ms. DeSouza's career began at eLoyalty, where she held various roles from 2006 to 2012, including service delivery manager, director of service delivery management and director of ICS strategic sales management and service delivery. Her career history at eLoyalty resulted in Ms. DeSouza introducing the concept of a deal desk that significantly improved client retention rates by bundling essential services for customers.
Ms. DeSouza's educational background includes coursework in information technology and psychology at Florida Atlantic University. She attributes her success to the values instilled by her parents, which have been instrumental in overcoming challenges throughout her career.
In addition to her primary professional endeavors, Ms. DeSouza is a member of Black Women in STEM, reflecting her dedication to supporting underrepresented groups in science, technology, engineering and mathematics fields. She is also actively involved with civic-minded organizations, including nonprofits like Need to Feed, which focuses on addressing food insecurity. Ms. DeSouza's commitment extends beyond her career as she aims to promote diversity, equity and inclusion within the industry.
Ms. DeSouza aims to achieve a C-suite position within her field, where she can drive a customer success-focused strategy that ensures long-term value for customers and nurtures relationships. She is also considering consulting or mentoring roles. Ms. DeSouza is passionate about using her experience to help others overcome barriers and succeed in their careers, particularly women and minorities who may face similar challenges as she did.
About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.
# # #