His strategic vision and leadership have resulted in high returns on investment for customers and significant business growth.
BELLEVUE, WA, December 12, 2024 /24-7PressRelease/ -- Victor Garayar has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
Mr. Garayar is recognized for his two decades of international experience in product management, professional services, consulting and customer success, and his remarkable ability to lead global teams. As the director of cognitive artificial intelligence (AI) at Amelia US LLC since 2022, he has been instrumental in driving the adoption of conversational AI for tier 1 companies and overseeing a team responsible for the global contact center AI product. His strategic vision and leadership have resulted in high returns on investment for customers and significant business growth.
In 2017 Mr. Garayar led the first team who implemented Amelia in the contact center, changing the focus of the company from a text-oriented solution to a more voice-based one. In addition, by 2019, when he was promoted to Head of Cognitive, he also won and delivered the largest customer for Amelia, which is not only a success story worldwide, it is also a great savings generator from the customer side, saving around 20% of contact center costs year on year. All this success has been translated not only in a 2 digit growth year on year, but also that Amelia, their virtual agent, speaks in Spanish at least 50% of the time.
Mr. Garayar's exceptional performance in customer success has not only exceeded set goals but has also led to increased revenues through enhanced customer adoption and expansion. His outstanding work has led to the development of three-tier one multibillion-dollar accounts in telecommunications, banking and insurance, solidifying their positions as three of the top five Amelia global accounts.
Before joining Amelia US LLC, Mr. Garayar held various roles that honed his expertise in AI and digital transformation. He was a consultant for IMD Business School's international consulting project in 2016 and was a corporate chief information officer for Misticorp S.A.C., Gandules Group, in 2015. He also worked for NetPartners International, progressing from solution owner and project manager to consulting manager and regional manager between 2007 and 2014. He has vast expertise in consulting in various digital transformation projects around Latin America.
Mr. Garayar is highly educated, holding a bachelor's degree in computer science and systems from the Universidad de San Martín de Porres in Peru since 2004, an engineering degree from the Universidad de San Martin de Porres in 2005, and a Master of Business Administration from IMD in Switzerland in 2016. He also holds a Project Management diploma from the Universidad Peruana de Ciencias Aplicadas.
In addition to his professional achievements, Mr. Garayar is actively involved in various organizations. He is a member of the LatinX Group mentoring individuals who are on an interesting journey to have international careers. He has also served as a mentor for the Technovation Challenge since 2018, helping young women develop technology skills and entrepreneurial spirit. From 2013 to 2016, he was a partner and member of the advisory board for Accion Emprendedora Peru. Earlier roles between 2010 and 2012 included advisor and advisory coordinator for Accion Emprendedora at the Asociación Civil Voluntades teaching and supporting the business of many Peruvian entrepreneurs who didn't have the opportunity to have university degree.
Passionate about furthering his work in the dynamic technology field, Mr. Garayar aims to lead a technology venture with innovation and spontaneity while championing the responsible integration of AI. His unwavering commitment to ethical technology development continues to shape his inspiring vision for the future.
Mr. Garayar would like to highlight the support and encouragement of his family and especially his wife throughout his career. As he explained, "Thanks to her, we have not only formed a beautiful family but also a strong couple on the professional side, as she is a successful professional, and made me a stronger professional as well."
About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.
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