New Survey Shows IT Managers Focus Bulk of Their Time on the Wrong Tasks

    BLOOMFIELD HILLS, MI, February 09, 2010 /24-7PressRelease/ -- With IT budgets under scrutiny at companies of all sizes, you might think IT management would look to dump low-level, time-intensive tasks to focus on more profitable, strategic tasks. But a new survey by Pegasus Research Group to gain insight about the allocation of time and ranking of importance regarding a variety of maintenance, deployment and strategic IT tasks performed by IT departments has uncovered some surprising results. The survey, sponsored by Logicalis, a leading provider of high-performance technology solutions, discovered that maintenance tasks, ranked as lower in importance, are taking up more than twice the time of strategic tasks that were ranked higher in importance.

The survey, conducted last quarter, polled respondents across multiple revenue sizes, regions and industries, with titles ranging from IT director to C-level executives.

The top ranked IT tasks reflect a concern for enterprise infrastructure and the need to better align technology initiatives with business results. Among the top ranked IT tasks were:
- Backup
- Security
- Compliance
- IT/Business Alignment

The bottom ranked IT tasks reflect items that may be best outsourced to reduce costs and enable IT staffs to focus on more strategic items. Among the lowest ranked IT Tasks were:
- Patch Management
- Firmware Updates
- Performance Management
- Help Desk
- Resource Scheduling
- Vendor Management
- Installation
- Test/Burn In
- Resource Planning
- Policy Procedure Updates
- File Restore
- Attend Training

Technologists at Logicalis recommend that IT managers consider alternative IT maintenance options, such as managed services, which provides the ability to control costs and reduce capital expenditures. A copy of the survey is available for complimentary download at: http://www.us.logicalis.com/docs/Pegasus-Research-Report-IT-Task-Management.pdf.

"Not only does managed services lower IT spending, it gets the maintenance tasks done at a new level of quality based on ITIL v3 standards." said Wayne Kiphart, Logicalis' vice president of managed services. "We encourage IT management to consider the impact that would have on strategic business tasks than can help their business."

Learn more about managed services by downloading a complimentary copy of "Efficiency on Demand ... Managed Services: The Good News Behind The Need To Cut Costs" at http://www.us.logicalis.com/ms

For more information about Logicalis, visit www.us.logicalis.com.

About Logicalis
Logicalis is an international provider of integrated information and communications technology (ICT) solutions and services founded on a superior breadth of knowledge and expertise in communications and collaboration; data center optimization; application development and integration; and outsourcing and managed services.

With its international headquarters in the UK, Logicalis Group employs over 1,900 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM and Microsoft.

The Logicalis Group has annualized revenues in excess of $1 billion, from operations in the UK, US, Germany, Latin America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications service providers, specializing in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, a $4.2 billion revenue business listed on the Johannesburg and London AIM Stock Exchanges (LSE/JSE: DTC).

For more information about Logicalis, visit www.us.logicalis.com.

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