KLAS Announces the Year's Best-Performing Healthcare IT Software and Services Vendors

    OREM, UT, December 15, 2010 /24-7PressRelease/ -- KLAS today released the "2010 Top 20 Best in KLAS Awards: Software & Professional Services" report. The report includes the annual rankings of the best-performing healthcare IT vendors based on more than 17,000 interviews conducted yearly with healthcare providers.

KLAS rankings measure a vendor's performance in areas of product quality, implementation, and service and support. The top-rated companies in key market categories earned the 2010 Best in KLAS distinction, signifying their leadership in meeting customer expectations. The award is reserved for companies in the largest and most impactful market segments.

"Since 1998 the objective of the Best in KLAS Awards report has been to help healthcare providers make informed decisions," said Adam Gale, KLAS president. "This year we have included two new sections in the report--the 'Overall Software Suite Rankings' and 'Disclosure Levels.' The disclosure levels provide a transparent view into the vendor's willingness to share a complete client list with KLAS, which provides a more inclusive assessment of their products' performance. We believe these additions bring clarity to providers when making healthcare technology decisions."

Following is a list of the 2010 Best in KLAS vendors for software:

Acute Care EMR - Epic EpicCare Inpatient EMR
Ambulatory EMR (Over 100 Physicians) - Epic EpicCare Ambulatory EMR
Ambulatory EMR (26-100 Physicians) - eClinicalWorks EMR
Ambulatory EMR (6-25 Physicians) - Greenway Medical PrimeSuite Chart
Ambulatory EMR (2-5 Physicians) - e-MDs Chart
Business Intelligence/Reporting - Dimensional Insight The Diver Solution
Cardiology - Digisonics DigiView
Community HIS - McKesson Paragon
Decision Support - Business - Allscripts Sunrise EPSi Decision Support (Eclipsys)
Document Management and Imaging - MedPlus ChartMaxx
Emergency Department - Wellsoft EDIS
Enterprise Scheduling - Unibased Systems Architecture RMS
Financial/ERP - McKesson Pathways Fin./Materials/HR Mgr
Homecare - Homecare Homebase
Laboratory - Siemens Novius Lab
PACS - DR Systems Unity
Patient Accounting and Patient Management - Epic Resolute Hospital Billing
Pharmacy - Epic Willow
Practice Management (Over 100 Physicians) - Epic Resolute/Prelude/Cadence
Practice Management (26-100 Physicians) - McKesson Horizon Practice Plus
Practice Management (6-25 Physicians) - Greenway Medical PrimeSuite Practice
Practice Management (2-5 Physicians) - e-MDs Bill
Radiology - Epic Radiant
Speech Recognition - Nuance eScription
Surgery Management - Unibased Systems Architecture ORMS

The 2010 Best in KLAS vendors for professional services are:

Application Hosting (CIS/ERP/HIS) - Cerner
Claims and Clearinghouse Services - Navicure
Clinical Implementation Principal - Deloitte Consulting
Clinical Implementation Supportive - Innovative Healthcare Solutions Inc.
Financial ERP Implementation - ACS
IT Outsourcing (Extensive) - CareTech Solutions Inc.
Planning and Assessment - Impact Advisors
Revenue Cycle Transformation - Deloitte Consulting
Technical Services - ACS
Teleradiology Services - Virtual Radiologic (vRad)
Transcription Services - Webmedx

In addition to recognizing the Best in KLAS honorees, the 2010 Top 20 Best in KLAS Awards: Software & Professional Services report also highlights the highest-performing vendors across all the market segments in which they have rated products or services. In the 2010 report, Epic is the top-ranked overall software vendor, with a performance score of 86.7 out of 100, followed by CareFusion and 3M. The top-rated overall services firm is Hayes Management (88.9), followed by Deloitte Consulting Inc. and CTG.

The "2010 Top 20 Best in KLAS Awards: Software & Professional Services" report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/top20.

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services, medical equipment and infrastructure vendors. For more information, go to www.KLASresearch.com, email [email protected] or call 1800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

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