Cymphonix Uses MadCap Flare to Publish Intuitive Product Help and Documentation in Print, Online and on Mobile Devices

    LA JOLLA, CA, February 01, 2012 /24-7PressRelease/ -- MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio and Microsoft XPS, today announced that it has published a new case study on Cymphonix Corporation. By taking advantage of single-sourcing in MadCap Flare, the company is able to deliver five updated Help systems and print documentation in PDF files every four to six weeks.

A leader in Internet management solutions, Cymphonix delivers the Network Composer line of appliances to give businesses full visibility into and control over their Internet circuits in order to implement policies around usage, security, application control and bandwidth that affects mission-critical business traffic. Today, Cymphonix uses MadCap Flare to deliver intuitive, easy-to-navigate product Help and documentation in users' format of choice: print, the Web, and mobile.

* Topic-based authoring facilitates the creation of intuitive, easy to navigate Help content.

* Mobile Help, enabled by native mobile publishing in Flare, lets users access the information they need, even when the network is shutdown for service.

* Single-sourcing enables Cymphonix to publish five Help versions and numerous PDFs from the same Flare project, eliminating redundancies.

* Variables and snippets automate many updates to support Cymphonix's rapid product release schedule.

The full Cymphonix case study is available at: http://www.madcapsoftware.com/casestudy/cymphonix.aspx.

"We have been using Flare for nearly two years, and our experience is that if there's a way to do something, Flare can figure it out," says Kathi Hennebry, Cymphonix senior technical writer. "Flare lets us innovate in ways that create richer experiences for our users, and we've received so many comments from our customers, support team and sales reps about how simple and easy it is to use our online Help."

"As a leader in secure Web gateway solutions, Cymphonix has demonstrated a commitment to providing organizations with the technology solutions and supporting documentation they need to reduce the time, effort, costs, and risks of connecting to the Internet," said Anthony Olivier, MadCap founder and CEO. "We are excited by Cymphonix's success in taking advantage of Flare's cutting-edge capabilities for creating and publishing documentation to multiple devices and channels--all from a single product."

About Cymphonix

A leader in Internet management solutions, Cymphonix helps businesses reduce the time, effort, costs, and risks that come from being connected to the Internet. As the Internet becomes ubiquitous, businesses face mounting pressures around security, compliance, bandwidth priority and speed, content control, and access. Cymphonix gives organizations full visibility into their Internet circuit, allowing them to make informed decisions regarding usage, security, application control, bandwidth shaping, and much more, and then successfully implement and execute on those decisions. Learn more at http://www.cymphonix.com.

About MadCap Software

MadCap Software, Inc. is a leading technical communication software firm specializing in integrated applications for end-to-end content development, delivery and management. MadCap's software products provide state-of-the-art content workflow solutions for multi-channel publishing, including the Web, print, desktop and mobile. Through its strategic partner Microsoft Corp. (NASDAQ: MSFT), MadCap delivers solutions optimized for Microsoft Windows, Visual Studio, and the .NET environment. Headquartered in La Jolla, CA, MadCap is home to some of the most experienced software architects and product experts in the documentation industry. Learn more about MadCap Software at www.madcapsoftware.com.

MadCap Software, the MadCap Software logo, and MadCap Flare are trademarks or registered trademarks of MadCap Software, Inc., in the United States and/or other countries.

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