How to Run a Successful IT Managed Services Company

    LONDON, ENGLAND, February 20, 2012 /24-7PressRelease/ -- There are many aspects to consider when attempting to run a successful IT managed services company, but the key elements can be broken down into categories. Once these have been understood and implemented, the impact you have on the marketplace will determine whether or not you are able to provide that little bit more than any of your competitors and will ensure you survive in what is becoming a competitive business.

IT support companies have to be able to include software in their services of Core Technologies, so choosing the right technology is of paramount importance. Most successful MSPs don't just rely on one software solution, but choose two of them, such as Professional Services Automation Software, otherwise known as PSA and Remote Monitoring and Management Software, known as RMM. The former neatly packages together customer billing and troubleshooting onto one single platform whereas the RMM lets the MSP proactively keep everything on track and troubleshoot customers systems as well as their networks off-site.

It goes without saying that keeping up with emerging technologies is vitally important as well as business leadership which has to be kept at a high level of efficiency and proficiency in order to remain competitive.

Whether existing staff can manage the services and more importantly the work generated is still very much an issue that needs to be debated. It is really a question of calculating whether or not they are capable of the work they are being asked to do and whether or not they fully comprehend it, as to whether they should be kept on or new people bought in to do the tasks at hand.

Marketing services and educating customers is the all important factor as to whether or not an IT outsourcing company will ultimately succeed or not. The more successful companies always anticipate the needs of their customers and are therefore able to recommend applications to them as well as value-added services, which ultimately means their customers businesses will be more efficient and therefore more productive. The key to this is to know which service you offer them are the ones that will bring them real value to their businesses.

It is no secret that in today's fast moving world, marketing strategies are the single most important factors as to whether a business will succeed or not. Successful MSPs know they need to focus not only on the technology at their fingertips but also on how they run their businesses. This ensures they can deliver real value to each and every one of their customers. In a nutshell this means that their managing services portfolios have to incorporate a successful business model, targeted sales strategies and value propositions to their customers.

Knowing how to define your managed services in the way that a customer sees it and as such sell it to them in that way, is of vital importance. You have to reassure customers that you are able to commit to keeping software up to date, available to them and professionally managed by experts who can do a much better job than any in-house staff would ever be able to do. Of course, it is also vitally important to show that costs can be kept under control and the way you do this is to spread them across a number of clients, and you have to explain this to each and every one of your customers in great detail.

It is also important that the customer understands that nothing happens overnight and as such it would realistically take between six to twelve months to commit to a services program. Putting your IT managed services company across to customers as reliable and dependable as well as being able to understand customers needs, is something that will set your business apart from the others. This ultimately means you have to know your product, be aware of the market and then get to know each and every one of your customers in order to get ahead of the competition.

ITLab have been going for over eleven years (a long time for an IT company) and during that time have helped hundreds of clients, grown their team to over one hundred people and picked up some fantastic awards along the way too. If you are looking for London IT Support then look no further.

Website: http://www.itlab.co.uk

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