CEMM Advanced Method for BPM Developed by Terry Schurter and Steve Towers now supported in SmartDraw CEMM Edition 2007

    The CEMM (Customer Expectation Management Methodology) developed by industry gurus Terry Schurter and Steve Towers is now supported in SmartDraw CEMM Edition 2007 (www.smartdrawcemm.com).

CEMM, the 8-step Methodology for applying advanced concepts to Business Process Management, is now supported by SmartDraw, the world's most popular business graphics software. CEMM builds from years of empirical research, analysis and practice refinement in the building of sustainable process improvement and organizational agility. The CEM Methodology (CEMM) is an advanced concept method for Business Process Management (BPM) and the only BPM method that explicitly creates sustainable, ongoing process improvement and organizational agility.

Developed by Terry Schurter (Global Thought Leader, Author, and BPM authority) and Steve Towers (Lifetime Achievement in BPM recipient, Author, industry Guru, and BPM Grand Master), CEMM directly addresses the importance of process outcomes, Points of Failure and the Causes of Work common to all processes.

"BPM methods have sprouted from a number of places but they simply don't address sustainable improvement and agility," said Steve Towers. "CEMM fills that gap. The SmartDraw CEMM Edition product is a great tool to help people use CEMM and to document their results. It makes CEMM useable by anyone regardless of their role, process or product."

The SmartDraw CEMM Edition incorporates CEMM by supporting the activities and documentation required at each step in the methodology. The extensive help, examples, SmartTemplates and SmartHelp are a comprehensive resource that supports and accelerates the use of CEMM by those new to BPM all the way to seasoned practitioners and organizations that have already established BPM practice centers.

"BPM has proven to be extremely beneficial but at times complicated and costly," stated Terry Schurter, Bennu Group CEO. "CEMM dramatically broadens the reach of BPM while taking it to new heights of business value creation. SmartDraw CEMM Edition further leverages that promise by making CEMM even easier and simpler for users to adopt."

SmartDraw CEMM can be used by itself or with other BPM technologies. The use of CEMM enables organizations to identify Points of Failure and Causes of Work in processes that can then be designed out (removed) or reduced in impact (improved) regardless of the existing or future "technology stack" underneath.

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