AUCKLAND, NEW ZEALAND, August 31, 2012 /24-7PressRelease/ -- Wanita Zoghby, Capability Director and Networker for BizCSI (Biz Customer Service Innovation), has been recognized by Worldwide Who's Who for showing dedication, leadership and excellence in consulting, social networking and change facilitation.

Specialized in consulting, social networking and change facilitation, Ms. Zoghby lends two decades of professional experience to her position at BizCSI, a business consulting company. Her areas of expertise include capability management, development and assessment, project planning and portfolio management, call center development, stakeholder management, networking, social networking, leadership development, culture change through Lean and Kaizen, customer engagement and customer experience mapping. Her responsibilities include facilitating customer service, change management and leadership through interactive workshops, consulting to companies to facilitate change through streamlining processes and resolving issues. She also does social media marketing for companies — specifically via Facebook. She is devoted to giving back to the community by mentoring small business owners who cannot afford the services of a consultant.

Ms. Zoghby is a focused and experienced people and business professional. She is adept at building capability within organizations using people, technology and processes. Her strengths are designing and implementing new concepts, or reworking ineffective concepts into effective and efficient working models. Ms. Zoghby follows the philosophy that whether the project is about customers or processes or technology, the goal is to bring people along on the journey. It's about finding the "what's in it for me" moment for each individual, so that they embrace changes and are unified to bring about sustainable improvement. She is also passionate about promoting business through online marketing.

Ms. Zoghby's achievements have been largely driven by her ability to understand her clients' needs. Her passion for people has taught her that although problems are never unique, they are unique to the person one is dealing with.

Ms. Zoghby took higher education courses in Human Resource Management. She received her Kaizen Practitioners certificate through the Kaizen Institute of Australia. She has also studied and been certified as a Business Excellence Assessor through the European Foundation for Business Excellence. In addition, she is a certified Change Management Practitioner.

She is a Business mentor for Auckland Tourism, Events and Economic Development Ltd and North Shore Business Enterprise. She was also the recipient of a Certificate of Appreciation and Recognition for Outstanding Contribution to the Standards Generating Body Marketing from the Marketing Federation of South Africa for her contribution to the Contact Centre Qualifications and Marketing Qualifications.

About Worldwide Who's Who
With over 500,000 members representing every major industry, Worldwide Who's Who is a powerful networking resource that enables professionals to outshine their competition, in part through effective branding and marketing. Worldwide Who's Who employs similar public relations techniques to those utilized by Fortune 500 companies, making them cost-effective for members who seek to take advantage of its career enhancement and business advancement services.

Worldwide Who's Who membership provides individuals with a valuable third-party endorsement of their accomplishments, and gives them the tools needed to brand themselves and their businesses effectively. In addition to publishing biographies in print and electronic form, it offers an online networking platform where members can establish new professional relationships.

For more information, please visit http://www.worldwidewhoswho.com.

Contact:
Ellen Campbell
Director, Media Relations
mediarelations@wwregistry.com

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