Corporate Facilitation Experts, Leadership Strategies, Maintain a Net Promoter Score of 93

    NORCROSS, GA, May 23, 2013 /24-7PressRelease/ -- Atlanta-based Leadership Strategies has consistently earned a Net Promoter Score (NPS) of 93. Leadership Strategies provides conference facilitators, as well as facilitation training and certifications to professional facilitators.

What is the NPS?
The NPS is one of the most-recognized methods for measuring customer loyalty. The score is based on customer responses to one question: "How likely is it that you would recommend [company] to a friend or colleague?"

Respondents are divided into three categories (Promoters, Passives, and Detractors) based on the score they give to a company. Those who answer with a nine or 10 are considered Promoters who are likely to bring in more business for a company. People who answer seven or eight are considered Passives who are "content but indifferent." Anyone who answers with a six or lower is considered a Detractor. These are unhappy customers who could harm a business through negative word of mouth. The NPS formula is simply to subtract the percentage of a company's Detractors from the percentage of Promoters.

The NPS was developed by Satmetrix, the leading provider of cloud-based customer experience software. Their website, http://www.netpromoter.com, is a resource for customer experience knowledge, software, data and best practices.

"Obviously, 93 is a remarkable score," says Michael Wilkinson, CEO of Leadership Strategies. "It is rewarding for us to read the testimonials from professionals who have gone through our facilitator training, as well as those who have hired one of our contracted certified professional facilitators. This score is further validation that we are succeeding at our goals."

For more information on Leadership Strategies' facilitator training programs, and the online facilitation training services they provide, visit their website at http://www.leadstrat.com.

About Leadership Strategies:
Leadership Strategies was founded in 1992 with the intent of making processes and communication between business professionals more effective. Their team of corporate facilitators and consultants draw from expertise in various industries to help your company's every need, whether that is facilitating a conference, issue resolution or strategic planning.

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Allie Petit
Content Manager
Cardinal Web Solutions
http://www.CardinalWebSolutions.com

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