Mark Systems Expands Customer and Technical Support Staff for Home Builder Software

    MOUNT HOLLY, NJ, October 13, 2014 /24-7PressRelease/ -- Mark Systems, the residential construction industry's leading provider of single-database ERP home builder software, is pleased to announce three new members to the customer and technical support team: Elana Zbik, Victoria Schmidt, and James Ramsay; and one new member to our platform support team: Gabe Pilla.

These new positions continue the company's significant expansion in 2014 and will enhance the company's overall customer and technical support capabilities.

"The recent additions to our customer and technical support team are a tribute to the maturity of our product, IHMS home builder software, and the growth of our customer base. The implementation of an integrated customer support and project management system, coupled with the expansion of our customer and technical support team has proven to be a major benefit to all of our customers." said Robert Cain, Vice President of Consulting Services.

Elana Zbik, Customer Service Representative, will provide a live voice to customers calling for technical support, act as a liaison between departments and customers, assign and follow-up on support tickets, and take over the customer facing, order processing and administrative functions of the consulting department.

Victoria Schmidt and James Ramsay, Technical Support Specialists, will provide front line support for customer questions and issues, remote data building assistance, and prepare training material and update product documentation as needed.

Gabe Pilla, Systems Engineer, will update servers and services, administer operating systems for users, install BASIS programs for customers, and provide support for hardware and software issues that arise with IHMS users.

About Mark Systems

Mark Systems' Integrated Homebuilder Management System (IHMS) is the industry's only single-database, enterprise wide home builder software suite.

No other home builder software offers the power, flexibility, ease of use, and return on investment like IHMS. The premier residential construction accounting software on the market today, IHMS combines a proven track record of performance with cutting edge technology to provide the financial control today's tough business climate demands.

Offering support for every home building activity, IHMS delivers full back-office and field operations functions directly to the desktop of every person in the building process.

Mark Systems' single-database architecture means that residential construction information is delivered instantly and transparently to every team member. Purchasing, scheduling, field operations, trade partners, sales office, and design center personnel all effortlessly share critical information.

For more information contact Kayla Ware at 609.702.9901 x124, email us at [email protected], or visit us online at MarkSystemsUSA.com.

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