Zengo & Co. Angered by Article Claiming Customer Service is Dead

    CHICAGO, IL, October 16, 2014 /24-7PressRelease/ -- Zengo & Co pride themselves on the level of customer service they provide to both consumers and their clients. The firm specialize in face-to-face marketing and use this to create personal connections with consumers by speaking on a one-to-one basis and learning exactly what the consumer wants. Zengo & Co then offer them the right product/service according to this. The firm also connect with their clients personally to learn their goals and desired outcomes so that they can roll out their campaigns effectively.

Zengo & Co is an outsourced sales and direct marketing firm that aim to improve their clients' brand awareness, customer acquisition and customer retention by taking their campaigns directly to consumers. The high level of customer service they provide builds long-lasting relationships between the brand and the consumer which generates a high ROI for their clients.

The article titled 'Customer Service is dead. Long live Customer Success' talks about the rise of digital software and how this is taking over from customer service. The article claims that "customer success teams strive to build much deeper relationships than Account Representatives." But Zengo & Co question how deep a relationship can really be using digital techniques. The firm believe that their method of direct marketing is the best way to create a relationship between a brand and a consumer because the consumer gets to talk to a real person face-to-face and not just a computer screen.

The article also talks about how businesses are developing far quicker than they used to and customer service cannot keep up with the changes. Again Zengo & Co disagree with this as they provide extensive and regular training for all those involved with their firm to keep them up to date with any changes or developments in the service cycle or the products.

Zengo & Co strongly believe in their methods of customer service and believe that it can still compete even as the age of digital rises. The firm strongly disagrees with the article claiming that customer service is dead. Zengo & Co regularly work to develop their customer service strategies and provide both their clients and consumers with the best customer service possible. The firm believes that this can be reflected in the success of the firm who are continuing to grow and develop due to their direct marketing techniques.

About Zengo & Co: http://www.zengoandco.com/about-us/

Zengo & Co is a direct sales and marketing firm based in Chicago, Illinois. The firm are experts in creating engaging face to face marketing campaigns that help their clients to understand their consumers' needs and requirements.

Follow @ZengoAndCo on Twitter and Like them on Facebook.

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