Answering Specialists, Inc. Reviews Hiring and Training Practices of Its True Live Phone Answering Service Operators

    SEATTLE, WA, December 10, 2014 /24-7PressRelease/ -- In that a call center is only as good as its worst phone operator, Answering Specialists Inc. recently did a review of best practices for hiring and training of phone answering service operators. Potential operators go through a three tier process before becoming certified professional phone answering specialists.

The three tier process begins with a background check and work history analysis followed by a review as to whether the attitudes, outlook on life, and personality would be a good match with what ASI is looking for in a phone receptionist.

Upon passing the first two tiers of the evaluation process, the last tier is one of training and implementation: professional phone receptionist training along with HIPAA education. "HIPAA training is given to all incoming operators," states Deborah Bellmore, HR Director, "whether the operator will be assigned to work with medical accounts or not. ASI believes confidentiality is a standard that should be given to all accounts."

Following the HIPAA training, and based upon how the operator did with the tier 1 and 2 evaluation process, the operator will receive further training in a specialized field, i.e. HVAC, legal, product ordering, medical, etc.

By following this three tier process, ASI experiences high retention rates as persons hired are best matched to the company's values and standard of service.

Answering Specialists, Inc. is a telephone answering service company specializing in customized, True-Live, professional phone answering services to health care providers, the legal community, HVAC, construction, and many other industries that utilize off-site live phone receptionists. More information regarding Answering Specialists can be found at www.answeringspecialists.com or by calling Olaf Betat, Public Relations Officer, at 1-866-503-7025.

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