HOTELbeat Provides Pier South Beach Resort with Improved Guest Response Times, More Efficient Staff Communication and Property Maintenance

    SAN DIEGO, CA, December 20, 2014 /24-7PressRelease/ -- HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has been credited with providing Pier South Beach Resort, a Marriott Autograph Collection hotel, with the ultimate staff communications and task management tool. Implemented shortly after the resort's construction in January 2014, HOTELbeat offers Pier South a Cloud-native and mobile-friendly solution that grants instant, up-to-date and detailed access to the current status of all tasks and issues affecting the property and guests; by assigning tasks according to department and/or employee(s), HOTELbeat also eliminates backlog and the risk of staff oversight. As a fully electronic solution, the system drastically reduces paper waste, while creating a far more efficient form of recordkeeping. Important guest facing issues no longer slip through the cracks or get forgotten. With HOTELbeat's integrated mobile solution, every employee is accountable and guests receive a level of service that exceeds their expectations.

"Although much of the industry has historically relied on more traditional, paper-based redbook formats, HOTELbeat's approach offers a far more dependable platform; one that provides much greater documentation of property-related matters while mitigating problematic communication issues that can occur, especially during shift changes," said Tim Earp, General Manager at Pier South. "Its web-based, real-time functionality is also vital in allowing staff to post and update assignments from anywhere using virtually any smart device."

As the industry is rapidly transitioning to Cloud-based electronic tools, keeping up with the changes and remaining competitive can be a challenge for select service properties with limited staff and resources. HOTELbeat is leading the way by providing inexpensive, intuitive, easy to use solutions to tradtionally time consuming and inefficient processes.

Benefiting from HOTELbeat's real-time capability, Pier South's leadership is provided with a window that constantly monitors when a guest has made a request, which staff member it has been assigned to and what the current status of the request is. This is facilitated by separating the platform's dashboard into guest-driven tickets and property-related task tickets. The feature is even further enhanced by HOTELbeat's texting capability that allows guests to SMS requests directly to the program's dashboard from their mobile phone, completely bypassing the overworked front desk.

"HOTELbeat is so much more than a ticketing system, it provides hoteliers with a real solution that can recognize and handle guest requests in a timely manner," said Earp. "By documenting each step of a request, managers are able to trace the exact timeframe between submission and completion in the event of a guest dispute over punctuality, and make any necessary adjustments if proven to be legitimate. Providing staff with such a tool is critical to ensuring guest satisfaction and safeguarding a property's reputation and financial profitability."

Recognizing the hospitality industry's diverse employment base, HOTELbeat offers multilingual functionality by automatically translating all communications based on what an employee has selected as a native language within their user profile. Often an issue that may affect property-wide adoption of a software platform, HOTELbeat ensures that all staff members receive the same streamlined, easy-to-understand experience.

Knowing that front line employees are the nexus for everything that happens facing the guest, yet are often the least empowered and ill equipped to effectively and efficiently manage problems, HOTELbeat gives them the tools to deliver a superior guest experience without adding additional work or complexity.

"In designing HOTELbeat we wanted to provide a solution that would encompass and cater to all aspects of a hotel's operation," said Elvin Lai, CFO and Co-Founder of HOTELbeat. "As a system that advocates a strategy of clearly designating tasks and ensuring their effective completion, we equally set out to guarantee that our service is simple to use by those who need its various features. Property-wide adoption has often been an obstacle to the success of any operations management platform, yet by observing the immense success that Pier South has had with HOTELbeat, we are pleased to demonstrate that it can be done easily and quickly."

Founded in 2011, HOTELbeat is the result of extensive industry feedback and two years of beta testing, as well as the industry expertise of its company founders and leaders who represent over 45 years of combined experience in all aspects of the hotel market. Properties that have implemented HOTELbeat have noted its unique ability to lower operational and maintenance costs, while creating additional revenue opportunities through its mobile-friendly communication platform.

About HOTELbeat
HOTELbeat is a provider of Cloud-native hotel operations management solutions for the global hospitality industry. Founded in 2011, HOTELbeat draws its power from over 45 years of combined industry experience and expertise. A hospitality first, HOTELbeat's unique service delivery and reporting platform offers the only real-time tool for managing and measuring staff performance, providing property leaders with effective and accurate tracking of task completion and service request efficiency. Using its time-based ticketing functionality, owners and operators have a clear online view of what hotel staff members are doing, how long it takes them to complete tasks, and the time each specific task should take, by supplying access to updated performance analytics. Armed with this critical data, HOTELbeat clients can maximize property efficiency, while proactively identifying and resolving issues before they affect guests and property reputation. A service renowned for its ability to drive down operational costs while expanding revenue opportunities, HOTELbeat has been adopted by both small and large-scale properties across the U.S. For more information on HOTELbeat, please visit http://www.hotelbeat.com.

About Pier South, a Marriott Autograph Collection hotel | Discover classic Southern California at Pier South Resort, Marriott Autograph Collection. A modern beach resort with 78 elegantly appointed suites, each with a spacious 650 square feet, separate living and bedroom layouts and private balconies featuring 180 degree shoreline views. Bicycles, kayaks, paddleboards and boogie board rentals invite guests to dive right into the Southern California lifestyle. The adventurous can also sign up for surf lessons while enjoying San Diego's 267 days of yearly sunshine. Full-service Dames Spa provides pampering, and the sparkling heated pool and cabana chaise lounges offer a relaxing respite. Foodies will enjoy SEA 180, a coastal tavern at Pier South, led by the locally celebrated Cohn Restaurant Group and Executive Chef, Ken Irvine. Best of all, Pier South Resort is Silver LEED Certified, outfitted with solar heating/cooling and efficient water conservation technologies. For more information, please visit http://www.piersouthresort.com.

For more information on HOTELbeat, please visit http://www.hotelbeat.com.

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