VoltDelta's DeltaACD 2.0 Cloud Contact Center Achieves Oracle Validated Integration with Oracle Service Cloud

    NEW YORK, NY, January 14, 2015 /24-7PressRelease/ -- VoltDelta a Gold level member of Oracle Partner Network (OPN), today announced it has achieved Oracle Validated Integration of its DeltaACD 2.0 Cloud Contact Center with Oracle Service Cloud. This integration enables Oracle Service Cloud empowered contact centers to deploy agents supporting voice, email, chat and social media with all handling, management and reporting features consolidated within the Oracle framework. This can help increase efficiency and effectiveness for front-line customer care and management by unifying contact channel control and reporting within Oracle Service Cloud.

To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. VoltDelta focused on the challenges of supporting the increasing demand for multichannel contact by delivering a VoltDelta "Media Bar" that makes it easy for agents to communicate over multiple channels without leaving their familiar Oracle Service Cloud screens. This cost effective cloud solution also benefits supervisors who can easily target agents for specific channels, or for blended channel coverage with voice, messaging, or social media priority. All reporting is consolidated within Oracle Service Cloud as well, allowing managers to gain insight from cross channel activity linked with customer detail maintained within the Oracle Service Cloud application.

"Effective multichannel customer care with personalization is now facilitated by merging VoltDelta's cloud contact center infrastructure within the Oracle Service Cloud," said Terry Saeger, SVP and General Manager, VoltDelta. "VoltDelta's Oracle Validated Integration confirms that contact centers of all sizes can confidently take advantage of real-time CRM intelligence to benefit agents, managers as well as multichannel customers."

"Achieving Oracle Validated Integration gives our customers confidence that the integration between VoltDelta's DeltaACD 2.0 and the Oracle Service Cloud is functionally sound and performs as tested," said Kevin O'Brien, senior director, ISV and SaaS Strategy, Oracle. "For solutions deployed on-premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."

About VoltDelta
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer's journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part of NewNet Communication Technologies. For more information, please visit: www.voltdelta.com.

About Oracle Validated Integration
Oracle Validated Integration, available through the Oracle Partner Network (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

About Oracle Partner Network
Oracle Partner Network (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

Media Contact:
Stephen Chirokas
[email protected]

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