ShinWa Marketing: How to Turn Leads into Loyal Customers

    JACKSONVILLE, FL, February 04, 2015 /24-7PressRelease/ -- ShinWa Marketing insist, every single customer interaction is important and affects a business. The outsourced sales and marketing, based in Jacksonville, Florida finds that businesses must prioritize their relationships with customers and use every opportunity to make a positive impact. With a strong focus on customer relations, ShinWa Marketing have increased their clients' customer retention rate by over 30 per cent in Q3 2014. As a result, their clients have experienced increased sales and return on investment figures.

About ShinWa Marketing: http://www.shinwamarketing.com/

By meeting consumers on a face-to-face basis, ShinWa Marketing reach out to over 2,000 consumers and generate around 200 business leads on a daily basis. "Getting their name, interests or contact details is easy," say ShinWa Marketing. "It is however important how businesses follow up on those leads in order to transform them into loyal customers." ShinWa Marketing reveal what advice they provide to start-up firms in order to grow their business:

The customer is King
ShinWa Marketing say that every single customer deserves to be treated like royalty. "If you don't look after them, they will turn around and go somewhere else." The key is to personalize every touch point. "Everyone is different, has different expectations, a different kind of humor and this can even change depending on the time of the day," explains ShinWa Marketing. Sales representatives must be able to read people, win them over and treat them absolutely special.

Negative feedback is the best that can happen
A complaining customer often seems to be a thorn in the side for some businesses. ShinWa Marketing insist: "If you want your business to grow, you must change this attitude immediately. Think again!" A customer complaint is not only an opportunity to make it right and ensure this customer returns, it provides important feedback about a product or service that can be corrected as a result of the feedback.

Keep your customers' attention
"Once you turn a lead into a paying customer, do not consider the work done," say ShinWa Marketing. Looking after a customer is like looking after a relationship, suggests the firm. To market a brand effectively, businesses need to consistently come up with new ideas to grab the customers' attention and remain competitive on the market.

ShinWa Marketing are outsourced by their clients to raise brand awareness on their behalf. The firm's sales force specialize in building rapport with prospects on a face-to-face basis. "It is our vision to create a memorable experience to every person we speak with and leave them happier than we found them," say ShinWa Marketing. The firm then forward all relevant information to their clients who can thoroughly continue the follow-up on the customer relationship and ensure that prospects are transformed into loyal customers.

The firm's strategy has paid off. ShinWa Marketing have forecasted an increase in sales by additional 30 per cent and help their clients achieve a customer retention score of over 35 per cent in Q1 2015.

ShinWa Marketing are specialists in a unique form of direct marketing that generates quality sales and delivers a high ROI for their clients.

Follow @ShinWaMarketing on Twitter and 'Like' them on Facebook.

# # #