Viapost : The Future of The e-Commerce Fullfillment Around The World Will Be Connected

    PARIS, FRANCE, March 04, 2015 /24-7PressRelease/ -- Viapost: A European Leader in Fulfillment

LaPoste Groupe, the French leader in mail and parcel delivery, created Viapost through the merger of Morin Logistic and Orium, both of which it acquired in 2012.

Viapost offers a range of services for the complete management of orders.Viapost helps clients manage fulfillment, shipping, and transport, developing a reliable and sustainable supply chain and, drawing on its wealth of European contact center experience, aids clients in developing customer care solutions via custom-delivered consultancies.

Between the Offline and Online Worlds

Viapost's significant knowledge of European shipping allowing a expert perspective of online and offline retail needs. From shipping solutions to multilingual contact centers, Viapost supports sales from all angles.

In addition and particularly since the advent of click and collect, and with pure players competition, logistics needs and consumer expectations have evolved. Viapost considers this change in expectations to be positive for physical retailers, developing the Viadirect service.

Viadirect and Connected Fulfillment

Why Viadirect?

Viadirect aims to offer connected logistics for all possible expedition locations. With a web and mobile application, retailers are able to manage their logistics even from outside the warehouse. They can follow and manage orders in real time and maintain control over the entire shipping process. Such possibilities allow Viadirect users to optimize stock management and offer consumers a better shopping experience from beginning to end of purchase.

These improvements in ecommerce fulfillment are drive by Viadirect's commitment to the notion of logistics as a axis of differentiation for business. In the face of competition from internet-based retailers, Viadirect offers traditional retailers a chance to find a foothold and compete on the basis of service and product range.

Viadirect offers consumers the choice between home delivery, store pick-up, or pick-up from a designated third-party relay point. All of this requires a near perfect logistical chain and a quality, reactive customer care helpline.

The Future of Viadirect

Currently in testing, Viadirect is seeking to develop a "direct supplier" solution. Essentially this solution will see orders fulfilled by third-party or supplier stores or, when these are experiencing stock ruptures, from the supplier directly.

As well, Viapost wants Viadirect to offer more and deeper customer service solutions at every critical point in the supply chain: reception, storage, preparation, and shipping.

The future of Viadirect surely lies in developing innovative and interactive tools for a more connected and top-performing business.

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