Make the Customer Experience Easy for the Customer says A.R Discovery International

    JERSEY CITY, NJ, March 25, 2015 /24-7PressRelease/ -- Customers are spoiled for choice; no longer are they restricted to the same stores and prices. Customers can now use the internet to do pretty much anything, compare prices, check reviews, and select products from multiple shops and have goods all delivered from the comfort of their armchair.

About A.R Discovery International: http://www.ardiscoveryinternational.com/

With this in mind A.R Discovery International look at the importance of customer experience and streamlining all pre-sales and after sales service for the customer. Technology can either make life much easier for the customer or much harder. The companies that value customer experience go above and beyond to make themselves easily accessible to the customer on the customer's preferred channel. Customers work hard in their daily lives, they have complicated family situations and jobs and a lot of balls they are perpetually juggling. Are businesses throwing another ball in the air for them? Do customers need a powerful customer experience? Businesses should ask themselves how easy they can make life easier for their customers. The Customer Experience Board surveyed 97,000 customers and found that meeting and even exceeding customer expectations is not even enough. What impacts customer loyalty numbers the most is minimal customer effort.

Supermarkets are a great example of creating customer ease through technology. Most people now have access to a smart device, whether that's a smart phone or tablet, and all major online retailers have developed 'apps' that allow customers to shop on the go, and arrange a delivery all in a few secure clicks, with the option to store customer details such as shopping lists, delivery address, payment details and preferred reduced annual delivery options, encouraging customers to return.

Service providers have shown an increase in outsourcing their customer acquisitions, allowing the outsourcing company to create a sales force and market the services with a face to face customer sales support team without the large overhead of a store. This in turn increases the company's ROI. And for the customer, it saves the legwork of calling different providers and comparing prices then setting everything up online or over the phone.

A.R Discovery is a New Jersey based outsourced sales and marketing solution. The firm offer businesses services which bridge the gap between brand and consumer, generating more positive and lasting customer relationships. As well as developing a wide range of engaging marketing campaigns, the firm also meet directly with their client's consumers and offer them the chance to interact one on one with a brand. This allows the firm to gain a unique insight into the individual needs of each consumer, providing them and their clients with the means to tailor and deliver a highly personalized service which increases brand loyalty and drives sales.

A.R Discover International specializes in tailored direct marketing campaigns that deliver a high ROI and generate quality sales for their clients.

For more information Follow @AR_Discovery on Twitter and 'Like' them on Facebook.

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