Answering Specialists, Inc. Reviews Phase-1 of System Upgrade

    SEATTLE, WA, June 02, 2015 /24-7PressRelease/ -- With the beta testing over and the full integration completed of the phase-1 system upgrade, Answering Specialists Incorporated (ASI), a True-Live phone answering service provider, is pleased to announce the benefits that come with the phase-1 system upgrade, truly a win-win for all.

"The practical results," says Tim Harlan, President/CEO of ASI, "that our clients will initially notice are the prompt and courteous attentions given to every call, regardless of the time of day."

Before the system upgrade, answering calls within four rings was the target. With the upgrade, now answering every call within the first or second ring is the norm. Another feature of the upgrade is the "whisper feature". With this feature, the operator hears the company name properly pronounced right before they answer the call. This helps enable the call to be answered 'just like the front office receptionist'.

Not only will promptness and accurate enunciation characterize the answered call, courtesy will shine through the human touch. While ASI charges their customers by calls received, they pay their phone operators for time spent answering the call. The result is that operators are rewarded for not being hurried with the caller, but to professionally and courteously take time to attend to the caller's need.

Other significant features include proper triaging of calls by the system, eliminating human error. System software is also easier to use by the operators, providing a smoother flow of calls handled. The upgrade also allows for scheduling of operators for split shifts, as well as over-flow staff, all which means that ASI customers will consistently have their calls handled promptly as the operator/in-coming call ratios are adequately maintained. On the technical side, the system upgrade fully implements cloud computing, providing multiple levels of redundancy, meaning an up-time of 99.99% or better.

Overall, the phase-1 upgrade is a win for the customer as well as for the employee. "The nice thing about this phase-1 upgrade is that we have been able to implement the upgrade without raising monthly fees," concluded Mr. Harlan. "The only change is that the quality and reliability of our phone answering service has gone up at no extra cost to our clients."

Answering Specialists, Inc. is a telephone answering service company specializing in customized, True-Live , professional phone answering services to health care providers, the legal community, HVAC, construction, and many other industries that utilize off-site live phone receptionists. More information regarding Answering Specialists can be found at www.answeringspecialists.com or by calling Olaf Betat, Public Relations Officer, at 1-866-503-7025.

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