Global Events & Marketing Pty Reveals Most Important Words for Customer Service

    SYDNEY, AUSTRALIA, July 25, 2015 /24-7PressRelease/ -- Outsourcing specialists Global Events & Marketing Pty believe for success in business, the level of customer service delivered needs to be second to none. It is all about creating a fantastic customer experience through all avenues of contact. If this is not achieved a business will struggle to achieve the all-important repeat business that allows a company to become established and create a strong brand image. If a business cannot deliver exceptional customer service it will lose business to competitors regardless of price or promotion. Many consumers feel they are buying into a company when they are purchasing their goods, so are discouraged from doing business with a firm who cannot deliver a great level of customer service.

About Global Events and Marketing Pty: http://www.gemsydney.com.au/about-us/

Global Events & Marketing Pty reveals the most important words for customer service success;

The 10 most important words: "I apologise for our mistake. Let me make it right." When something goes wrong, most people merely want to be heard and acknowledged. So listen, apologise, then ask what you can do to make it right.

The 9 most important words: "Thank you for your business. Please come back again." Repeat customers cost less than new customers and are often more loyal.

The 8 most important words: "I'm not sure, but I will find out." It's okay you don't know the answer; it's not okay to make the customer keep searching for it. That's your job.

The 7 most important words: "What else can I do for you?" Be prepared to go the extra mile. There is less competition there.

The 6 most important words: "What is most convenient for you?" Your customers will be pleasantly surprised when you ask what's convenient for them.

The 5 most important words: "How may I serve you?" This question reinforces your role in the relationship. Play that role the best you can.

The 4 most important words: "How did we do?" Feedback is critical. A brand's customers have a unique perspective and they appreciate being asked.

The 3 most important words: "Glad you're here." When we let others know they are appreciated, we increase our chances of them being a repeat customer.

The 2 most important words: "Thank you." The simplicity and power of this statement is vastly under-used.

The most important word: "Yes." Businesses will be more successful and our lives will be fuller if we can learn to embrace the power of yes.

Global Events & Marketing is an outsourced sales and marketing firm based in both Sydney and Perth. The firm's mission is to provide growth opportunities for both their clients and the firm by integrating the marketing and sales departments. Working very closely with clients, Global Events & Marketing endeavour to provide the highest standard of customer service and brand awareness, to ensure their clients gain a positive response from the consumer market. The firm are working to improve customer relationships for their clients through honest face-to-face communication at event sites.

Global Events & Marketing Pty is an outsourced sales and marketing company based in Sydney, their aim is to bridge the gap between the client and consumer through direct and personalised marketing campaigns.

For more information follow @PtyGEM on Twitter and 'Like' them on Facebook.

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