UKAUS Pty Asks 'Does Good Customer Service Matter?'

    SYDNEY, AUSTRALIA, August 09, 2015 /24-7PressRelease/ -- UKAUS Pty believes that no matter how good a business plan, product or service may be, a business will only ever be as good as the way it deals with customers. The firm understands that customers remember the way a person spoke to them, the help they offered, and the members of staff who are keen to help with any queries. But they will also remember a grumpy receptionist, or someone who does not seem to want to help. This will have a huge impact on a business' success, because if the customer has a good experience they are likely to return to the brand and also recommend the brand, whereas a bad experience will have the opposite effect, damaging the brand's reputation.

About UKAUS Pty: http://www.ukaus.com/about/

UKAUS Pty has revealed what two business owners think about customer service and how important it is to get right:

Luke Welsh, head of employment law, Howells Solicitors
"On average, our staff will probably speak to well over 100 clients a day about a comprehensive range of legal services and matters that we will be dealing with on their behalf. Every client is as important as the next regardless of the complexity of the case we are working on for them. We prioritise customer service and have employed external training companies to mystery shop our departments and offices to determine how our staff are performing. The mystery shoppers are asked to play out a range of different scenarios to test the staff member's knowledge of our services, their attitude when asked awkward questions and their willingness to provide the caller with the information he/she has requested. It's very important for the company to make sure our clients receive a very high standard of customer service."

Lauren Patterson, property assistant, M4 Property Consultants
"In our profession we talk with people every day whether it's on the phone or face-to-face. We believe it is important to build a friendly yet professional relationship with our customers. It may sound a little cliched, but first impressions are important. We have clients from various professional backgrounds including national property consortiums owning multiple industrial parks and those seeking to rent their first commercial property. Our aim is to ensure our clients get all the support and reassurance they need throughout the process of buy/renting a property to the best of our ability. We work very closely with a number of clients managing their property portfolios and there are times when this can be trying. For example when neighbouring tenants argue we try our best to remain understanding and impassive to resolve situations without breaking the relationship we have built on the behalf of the landlord. We understand it takes a lot of trust from our landlords as we are the face their tenants see and rely upon."

UKAUS Pty believes that having good customer service is crucial to a brand's survival in today's business environment. Consumers have a lot of choice, if they don't find what they're looking for, or are treated badly they will look for it somewhere else. Not only this but in today's heavily social media-orientated environment, everyone else will know about their experience points out UKAUS Pty. A positive experience will encourage the consumer to return to the brand and even bring friends and family with them. This will lead to increased brand loyalty for the business and aid its growth in a positive way.

UKAUS Pty is an outsourced sales and marketing firm in Sydney that specialises in developing personalised direct marketing campaigns. The firm uses direct marketing in order to keep their customer service up to scratch. By connecting with consumers via face-to-face marketing this creates long-lasting and personal relationships between brand and consumer. This often leads to increased customer acquisition, brand awareness and brand loyalty for their clients.

UKAUS Pty is an outsourced sales and marketing firm based in Sydney. The firm specialises in a personalised form of marketing whereby they connect with consumers via face-to-face marketing techniques.

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