ETAN Industries Wins 2015 Toll Excellence Award for Innovation with FastLane Video Toll Solution

    DALLAS, TX, September 08, 2015 /24-7PressRelease/ -- ETAN Industries, a leading developer of financial, customer service and transaction management solutions, today announced the company has won the Private Sector Innovation award from the International Bridge, Tunnel and Turnpike Association (IBTTA). The winners received their awards on Monday, August 31, during IBTTA's 83rd Annual Meeting and Exhibition in Dublin, Ireland.

ETAN is being recognized for pioneering a new concept in video toll administration--FastLane , the Financial Accountability Solution for Tolling. FastLane offers a completely centralized system with a single point of reference for consumers, customer service teams and toll authority administrations.

FastLane encompasses the entire toll-by-plate process, from account creation to violations enforcement. It includes transaction management, billing, customer service and accounting capabilities, as well as a comprehensive fleet management module.

ETAN Industries was contracted by the Miami-Dade Expressway Authority (MDX) under emergency procurement to design and build, from the ground up, a comprehensive video-toll administration solution. The project scope included the development of a flexible, reliable and accurate billing system; a user-friendly consumer website; automated and live-agent telephone customer service options; and a back-office administration team to support the entire process. Two hundred and twenty one days after the contract was signed, MDX and ETAN Industries went live with FastLane.

The system was architected around ETAN's powerful transaction management engine--ExaCore . ExaCore, an open standards-based software solution, is the first "financial system" designed specifically for the tolling industry. It serves as a unified operating environment for all of the FastLane functions and enables real-time data processing, consistent and accurate invoicing, predictable month-end reconciliations, granular revenue auditability and traceability, and intuitive account and customer relationship management (CRM) capabilities.

"We are very proud to be recognized by the IBTTA for FastLane," said Steve Levine, President of ETAN Industries, "This wouldn't have been possible without the strong customer-partner relationship we have with MDX, and the without decades of customer service and system development expertise our ETAN team brought to the table. MDX needed timely access to a complete toll-by-plate financial management system. This endorsement recognizes our ability to deliver on expectations."

The resulting solution allows MDX to concentrate on its core expertise--building, operating, and maintaining roadways. MDX is a satisfied customer, stating "FastLane has exceeded our expectations. Financial reconciliations have been balanced to the penny every month," said an MDX spokesperson.

About ETAN Industries
ETAN Industries was founded on a tradition of innovation and excellence. Throughout our history, we have focused on developing industry-leading transaction management solutions and a wide variety of operation processes supporting the cable, telecom, tolling and utilities industries. Our expertise has been advanced over decades of studying consumer behavior, constantly refining operating standards, and fortified by our tradition of developing and implementing forward-facing, game-changing technologies, such as ExaCore - our unmatched platform for fast, high-volume transaction processing. Our comprehensive catalog of solutions spans the entire customer lifecycle, from new-account creation to post write-off receivables management. For more information visit www.etanindustries.com.

About IBTTA
The International Bridge, Tunnel and Turnpike Association (IBTTA) is the worldwide association for the owners and operators of toll facilities and the businesses that serve them. Founded in 1932, IBTTA has members in 20 countries on six continents. Through advocacy, thought leadership and education, members are implementing state-of-the-art, innovative user-based transportation financing solutions to address the critical infrastructure challenges of the 21st Century. For more information, visit www.ibtta.org or join us on Twitter @IBTTA or #TollRoads.

About the IBTTA Toll Excellence Awards
The IBTTA Toll Excellence Awards program recognizes IBTTA members who are furthering the mission of the industry through creative, innovative and positive programs. Awards are offered in the following categories: Customer Service & Marketing Outreach, Social Responsibility, Technology, Toll Operations, Maintenance & Engineering and Private Sector Innovation.
To learn more visit www.ibtta.org/toll-excellence-awards

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