KnowledgeShift Takes on Call Center Market with Fully Immersive Simulations

    CHICAGO, IL, September 17, 2015 /24-7PressRelease/ -- "When we launched our first product Mobi-RolePlay, customers asked us if we could add visual screens and mock database entry with our conversation simulator." state Nancy Munro CEO. "At the time this would have been really complex but found away around this."

ACES is a fully immersive call center simulator that allows companies to customize any type of call center scenario. User log into the simulator as if they are taking a real call. Through their headset, they can hear a pre-recorded coach giving them step by step instructions on what to type into the screen and what to say to the customer they are interacting with. As the user gets better and faster, you can introduce them to other versions of the scenario with less coaching to help them master the skills completely on their own.

"A study conducted by the Georgia Institute of Technology, used a version of ACES to test if simulation based training improved performance. The results clearly showed that call center employees benefit from having this type of training as part of their on-boarding process," states Munro.

The call center industry is worth over $25 billion, KnowledgeShift saw this as a great opportunity to introduce their simulator to these organizations to help decrease training time and improve agent quality.

About KnowledgeShift
KnowledgeShift is a technology training firm specializing in role-playing and simulated conversations for employee development. For more information, contact KnowledgeShift at (630) 221-8759 or [email protected]

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