Outsource Australia Reveals 2016 Customer Service Trends

    MELBOURNE, AUSTRALIA, December 16, 2015 /24-7PressRelease/ -- Outsource Australia believe that providing a good customer service consistently to all consumers is vital for all businesses, in particular SMEs and start-ups. The firm have revealed how small businesses need to offer great customer service in order to maintain brand loyalty and spread a good reputation about their brand. Statistically consumers who enjoy an experience with a brand are likely to tell between 2-3 people about it. However, those who have a bad experience could tell as many as 9 people, and this is now event more likely to spread with the rise of social media and this could be truly damaging for these brands. Good customer services drives brand loyalty, customer acquisition and a good reputation which often leads to growth.

About Outsource Australia: http://www.outsourceaus.com/about-us/

Outsource Australia currently offer a personalised customer service where they connect with consumers face-to-face in order to encourage long-lasting connections between brand and consumer. Outsource Australia are often praised for their high quality customer service that they offer consistently to every consumer they speak to. The firm believe that consumers value the personalised service and like the fact they are able to talk to real human beings as opposed to recorded messages or machines. The firm believe that personalising customer service will become increasingly popular throughout 2016. Here, the firm have revealed some other customer service trends which will become popular next year:

Customers want to know
Brands often ask for feedback and customer often oblige. But what comes next? Many customers want to feel their feedback has been acknowledged and would like details on how the company is addressing both concerns and applause. Customers are particularly passionate about wanting brands to pass along the praise they give about outstanding employees. Outsource Australia believe there needs to be a rise in this in 2016.

Consensus
Customers and companies both agreed that the single most important element in a great customer experience is personalising interactions to customers and their individual needs. Customers also expressed an expectation that the data they provide companies should and could be used to accomplish this goal. Outsource Australia expect businesses to use customer data further in 2016.

Outsource Australia believe that businesses should use this information to prepare for 2016 and implement new customer service techniques in the New Year.

Outsource Australia is an outsourced sales and marketing firm based in Melbourne. The firm delivers increased customer acquisition, brand awareness and brand loyalty to their clients through personalised marketing techniques which are developed and maintained by the brand.

Outsource Australia specialises in creating personalised quality results between our clients and their consumers through face-to-face acquisitions and advertising. The Outsource Australia management team has many years of experience in a range of leading industries, specialising in Telecommunications, Energy, Film, Security, Health & Beauty, Promotional Markets and the Charity Sector.

For more information follow @OutsourceAus on Twitter and 'like' them on Facebook.

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