All Press Releases for January 12, 2016

IVR Technology Group Recognized in Independent Research Report on Interactive Voice Response Solutions

IVR Technology Group is proud to announce its recent inclusion in an independent research report for its role in Interactive Voice Response Solutions.



"In a world that's flatter, where competition is fierce, and differentiators are quickly lost, customer service is critical to building long-term relationships and a sustainable business."

    BUFFALO, NY, January 12, 2016 /24-7PressRelease/ -- IVR Technology Group is proud to announce its recent inclusion in the November 2015 Forrester Research Report - Vendor Landscape: Interactive Voice Response Solutions.

"In a world that's flatter, where competition is fierce, and differentiators are quickly lost, customer service is critical to building long-term relationships and a sustainable business. Customer service is the outcome of every interaction with someone and it's what builds brands." says Akash Desai, President of IVR Technology Group. "We think a large part of why we were included in the Forrester report is because we adhere to the principles of enhancing interoperability, supporting mobility, and being security focused - characteristics that deliver better customer interaction."

As a provider that is PCI Level 1 certified, HIPAA compliant, and NIST 800-53 compliant, IVR Technology Group strongly believes in data security and takes pride in their company mantra as a secure voice and text application service provider.

For a more in-depth analysis of what this means for the future of IVR Technology, click here.

IVR Technology Group offers a flexible range of services from self-service to white-glove account handling. The company's main solutions include call tracking, over the phone payment applications, and custom IVR built within a platinum-grade security environment. Learn more about what IVR Technology Group can do for your business here.

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Ashley Friedman
IVR Technology Group
Buffalo, NY
United States
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