Deliver a WOW Customer Service with UKAUS Pty's Top Tips

    SYDNEY, AUSTRALIA, February 27, 2016 /24-7PressRelease/ -- Customer service relates to the service provided to customers before, during and after a purchase. UKAUS Pty is confident that regardless of business size, customer service should be the focal point of a business or brand. It is important to provide good customer service to all types of customers, including potential, new and existing customers. If customer service is poor, a brand's reputation will become tarnished and it will become difficult to drive new business or achieve brand loyalty over a period of time.

About UKAUS Pty: http://www.ukaus.com/about/

UKAUS Pty shares their top tips on how to deliver exceptional customer service:

1. Choose the right medium: A common mistake is misinterpreting when a consumer would be best suited to technology based services or a human based interaction. It is crucial to train workers to understand which service is most appropriate.

2. Streamline consultancy: Consumers feel taken care of effectively if they have a nominated consultant. When this is not possible it is crucial to have a system in place for all contact notes to be obtained quickly and efficiently.

3. Reward valuable customers: Add value to the brand by rewarding existing customers as well as new customers. This can result in significant growth and investment from the customer's side.

4. Listen well: Modern technology such as social media, lends itself to customer service and allows businesses to 'listen' to the consumer in a natural environment. This also happens in real time which can assist in staff training to avoid long term service issues.

5. First-time fix: Where possible, limit reputation damage by offering resolutions to the consumer from the first point of contact. Where necessary compensate the consumer for any inconvenience caused.

6. Follow up: By showing compassion to a customer after an issue, it ensures the resolution was satisfactory from their viewpoint. A phone call or a personalised email allows the customer to feel valued and content in the resolution.

UKAUS Pty is an outsourced sales and marketing firm based in Sydney. The firm work on behalf of their clients' brands in order to increase customer acquisition, brand loyalty and brand awareness. The firm specialise in personalised marketing campaigns whereby they connect with consumers on a face-to-face basis in order to encourage long-lasting and personal business relationships between brand and consumer.

Customer service training is a continual process at the firm, and they feel it is the reason they have a strong reputation in brand management.

For more information, follow @UKAUSpty on Twitter and 'Like' them on Facebook.

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