Customer Service Expert Nancy Friedman Publishes New Book "Customer Service finally Defined"

    ST. LOUIS, MO, April 02, 2016 /24-7PressRelease/ -- From 4 Useless Words to Why We Don't Always Need to Agree with the Customer to A Day in the Life of a Mystery Shopper and so much more, Customer Service finally Defined, is a new book from Nancy Friedman, a keynote speaker and president of The Telephone Doctor. An expert on customer service for 30 years, Nancy brings you a world of ideas some new - some old - all good and easy to apply.

Customer Service finally Defined is a compendium of the best of Friedman's writings, tips, ideas, skills and techniques. The book includes 38 short articles full of helpful hints spiced with humor and lessons gleaned from Friedman's life as a trainer, keynote speaker and consultant with dozens of large and small corporations, franchise operations, government and non-profit organizations.

The book focuses on tips to use in-person, on the telephone and email. These include building your R-T-C factor of Relationship, Trust and Consistency to overcoming the killer words of customer service such as, "It's not our policy", "Our computers are so slow", and "Calm down". It also details phrases to avoid with email and how to create better customer engagement.

"Your employees are really the best brand ambassadors you have. They can either make a client happy and excited to do business with your firm, or create a negative impression that will cause someone to look elsewhere for a similar product or service," Friedman said. "By strongly emphasizing customer service training a business can immediately improve their sales. It is why I wanted to take many of our best articles and put them into one source that any business owner, executive, customer service trainer or professional can utilize immediately to improve their marketing approach and improve their bottom line."

Customer Service finally Defined can be purchased online at http://www.nancyfriedman.com or by calling 314-291-1012.

ABOUT NANCY FRIEDMAN
Nancy Friedman, the Telephone Doctor, is one of America's sought after speaker on sales, customer service and communication skills. Named One of the Most Favorite Speakers for 2015 in a survey by Meetings & Conventions magazine, she presents a broad array of keynote programs that help companies equip their people with tools to convert more inbound leads into sales, and deliver a better customer experience. Her keynotes and workshops have helped hundreds of organizations, franchises and associations with real world takeaways participants can implement right away. Recognized by the national media as an expert on her topics, she has been published in The Wall Street Journal with her article "Don't Strike Out With Your Customers" and has been a featured guest on Oprah, Today, Fox News, CNN, CBS This Morning, Canada Today, as well as hundreds of radio and TV programs across the country. She was selected as one of the 25 Most Influential Business Women in St. Louis. Friedman is the author of nine books on customer service and the spokesperson in the popular Telephone Doctor customer service training library. For additional information visit http://www.nancyfriedman.com.

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