"Business Survival Depends on Customer Feedback," States Ronan O'Connor, Director of O'Connor Marketing

    SYDNEY, AUSTRALIA, April 27, 2016 /24-7PressRelease/ -- In business, it is crucial to gather and distil customer experience feedback, especially anything that highlights the reasons customers are going away, the reason they're staying or the reasons prospects feel turned off by a brand. O'Connor Marketing outline how customer feedback can help a business to understand what they are doing right, wrong and what truly matters to consumers. The firm believe that this feedback is crucial to business success.

About O'Connor Marketing: http://oconnormarketing.com.au/about-us/

O'Connor Marketing's Ronan O'Connor points out that this doesn't always have to be positive feedback. In fact, the CEO thinks that taking on board negative feedback is even more important than accepting the positives. "Positive feedback won't help your business improve," outlines Ronan O'Connor. "It will confirm where you are going right but in order to improve and attract more consumers you must take negative feedback on board and adapt to suit the customers' needs."

Ronan O'Connor states that in order for a business to survive they must adapt to fix the negatives without taking away what made it a positive experience. "Ultimately, a business must stick to its core values whilst adjusting to make the service more suitable for consumers," highlights the Managing Director.

O'Connor Marketing are strong believers in the fact that if a business refuses to change, adapt and develop in order to suit the consumers' pressing needs, they will fail to impress consumers and this will ultimately lead to losing out on custom and inevitably closing down. However, the firm states that if a business reacts positively to all customer feedback, good or bad, they will be able to adapt to the consumers' needs and have long-lasting success.

O'Connor Marketing is an outsourced sales and marketing firm based in Sydney. The firm specialises in a unique form of marketing which allows them to connect with consumers directly on behalf of their clients' brands. By connecting with consumers on a face-to-face basis the firm believe that they are able to establish long-lasting and personal business relationships with consumers which leads to increased customer acquisition, brand awareness and brand loyalty for their clients.

O'Connor Marketing actively encourage customer feedback in their one-on-one meetings with consumers and regularly measure this feedback in cohesion with their marketing results in order to improve their campaigns and meet both their clients and consumers' needs.

O'Connor Marketing is a unique direct marketing firm that specialise in face-to-face marketing campaigns which deliver a high ROI for their clients. For more information follow @omcaustralia on Twitter and Like them on Facebook

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