Genesis Business Partnership Reveal How to Build a Great Customer Service Team

    MELBOURNE, AUSTRALIA, July 01, 2016 /24-7PressRelease/ -- Customer service relates to the service provided to customers before, during and after a purchase. Genesis Business Partnership is confident that regardless of business size, customer service should be a focal point of a business' brand. It is important to provide good customer service to all types of customers, including potential, new and existing customers. If customer service is poor, a brand's reputation will become tarnished and it will become difficult to drive new business or achieve brand loyalty over a period of time. Coaching a customer service team can be simple if the right foundations are laid from the outset. Developing a strong customer experience culture can be a sure fire way that a firm can depend on its staff to deliver unrivalled service.

About Genesis Business Partnership: http://www.genesisbp.com.au/

Genesis Business Partnership shares their tips on how to deliver exceptional service:

1. Choose the right medium: A common mistake is misinterpreting when a consumer would be best suited to technology-based services or a human-based interaction. It is crucial to train workers to understand which service is most appropriate.

2. Streamline consultancy: Consumers feel taken care of effectively if they have a nominated consultant. When this is not possible it is crucial to have a system in place for all contact details to be obtained quickly and efficiently. Ensure staff are adequately trained how to best use these systems.

3. Reward valuable customers: Add value to the brand by rewarding existing customers as well as new customers. This can result in significant growth and investment from the customer's side. Ensure staff are relaying these offers to existing customers during communication, as this will add value to their relationship with a brand.

4. Listen well: Modern technology such as social media lends itself to customer service and allows businesses to 'listen' to the consumer in a natural environment. It also takes place in real time which can assist in staff training to avoid long-term service issues.

5. First-time fix: To limit reputation damage, offer resolutions to the consumer from the first point of contact where possible. Where necessary compensate the consumer for any inconvenience caused.

6. Follow up: By showing compassion to a customer after an issue it ensures the resolution was satisfactory from their viewpoint. A phone call or a personalised email allows the customer to feel valued and content in the resolution.

Genesis Business Partnership is confident that their face-to-face approach is what really sets them apart from the competition. The firm's contractors are trained in all areas of customer service and therefore this allows their clients to offer an improved customer experience.

Genesis Business Partnership is an outsourced sales and direct marketing firm based in Melbourne. The firm specialises in increasing market share for their clients' brands through specialised sales and marketing solutions. Their campaigns are tailored to suit each individual client and meet their specific goals. These campaigns are personalised and taken to consumers directly through face-to-face communications as this helps the firm build long-lasting relationships between brand and consumer. This leads to increased customer acquisition, customer retention and improved brand awareness.

Source: http://smallbiztrends.com/2016/06/customer-service-team.html

Genesis Business Partnership guarantees a high ROI for their clients. For more information Follow @GenesisBP_Pty on Twitter and Like them on Facebook.

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