Plumb5 V6 to Offer AI Driven Engagement Automation

    WOODBRIDGE, NJ, August 09, 2016 /24-7PressRelease/ -- Plumb5, the most comprehensive Customer Engagement Real-Time Platform, announced today that its new version V6 incorporates all-new AI driven features. This powerful upgrade allows the platform to learn from customers past behaviour and personalize content to improve conversion efficiency.

Businesses implementing Plumb5 can configure the conversation framework to automate chat sessions with customers on mobile apps and web stores, with 1:1 recommendations. Earlier versions required the user to manually segment, in order to configure personalisation campaigns. Now, the entire process is automated by using scoring based auto-segmentation and state triggers.

Plumb5 CEO, Vijay Chander said, "Plumb5's unified data approach has made it easy for models to pick holistic past data and learn patterns from individual customer behaviour, making it contextual for every customer. With every business striving to create better customer experiences, it now becomes easy to create great experiences with meaningful conversations."

Integrating the bot application with a speech synthesizer will allow businesses to address customer support calls or any voice based applications, thus enhancing the customer support experience.

Raju T.Ramakrishnan, Chief Technologist at Plumb5 said, "The V6 version can make a big difference to the IT team in terms of time and costs. IT teams that spend a lot time generating custom reports, can now use the bot feature to chat and generate instant reports for any adhoc queries. Large enterprises can save close to 80% of their expenses, allocated towards BI intelligence and report generation."

The Plumb5 Platform, which provides Omni-Channel Customer Engagement, is all set to take marketing automation to the next level, when it launches the new version in September.

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