Eventit Pty Reveals The Importance of a Great Customer Experience

    SYDNEY, AUSTRALIA, August 17, 2016 /24-7PressRelease/ -- Eventit Pty highlights why the actual customer experience should take precedence over everything else. Indeed, Eventit Pty argues that the customer experience is suffering as a result of companies prioritizing the latest trends in social media and SEO. They believe that a lot of companies are blinded by the hysteria of these marketing tactics and have lost sight of the single most important aspect of a 'business to consumer' model - the customer experience.

About Eventit Pty: http://www.eventit.com.au/

Eventit Pty suggests that an excellent customer experience can be the key differentiator between similar businesses in a saturated market and can drive customer loyalty, increase customer acquisition and improve customer retention. Eventit Pty states:

"We go above and beyond to provide quality customer experiences as they are more likely to produce lifelong customers and a steady stream of revenue for the brands we represent."

The firm explains that a good customer experience has a 'snowball' effect, where the experience generates advocates or fans of the brand. This in turn produces positive word-of-mouth both on and offline for the company resulting in an influx of potential new customers. Thanks to the progression of social media and the advance of digital channels as a whole, unhappy customers can now produce infinite amounts of negative content, exposed to a potentially global audience.

This is why Eventit Pty are warning organisations who currently provide a 'less than excellent' customer service model that they are almost certain to lose business to their competitors and simultaneously lose more than just one unhappy customer as a consequence. Eventit Pty believes that bad habits are the main reason behind unsatisfactory customer service models.

The firm suggests that many businesses underestimate the impact their actions have on shaping their identity. Actions such as putting off a task or deciding to have an extra hour for lunch can quickly become ingrained and create mental barriers that can hamper future success.

In summary, irrespective of whether a business is online or in store, the best way to spread positive awareness is through word-of-mouth communication; and that starts with how a business treats those who interact with it.

Eventit Pty is an outsourced sales and marketing firm based in Sydney. The firm specialises in a personalised form of marketing, which allows them to connect with consumers on behalf of their clients' brands. By connecting with consumers via face-to-face marketing techniques the firm is able to establish long-lasting and personal business relationships between brand and consumer. This often leads to increased customer acquisition, brand awareness and brand loyalty for their clients.

Source: http://www.forbes.com/sites/johnrampton/2015/12/16/how-to-deliver-an-amazing-customer-experience/

For more information on Eventit Pty follow @Eventit_ on Twitter and 'like' our Facebook page.

# # #