LMC Interactive Services: Tried and Tested Customer Service Tips

    BRISBANE, AUSTRALIA, September 17, 2016 /24-7PressRelease/ -- LMC Interactive Services are strong advocates of creating memorable customer experiences, as they believe driving levels of customer loyalty, increasing customer acquisition and improving customer retention are essential for any business. A quality customer experience is also likely to produce lifelong customers and a steady revenue stream for a business. Providing exceptional service should be viewed as an economic asset instead of an expense because the return on investment for providing consistently exceptional service clearly justifies any short-term cost.

About LMC Interactive Services: http://lmcinteractiveservices.com.au/

Indeed, customer service is essentially a marketing tactic that can be used to help differentiate businesses from their major competitors, and given the digital consumer environment of today, LMC Interactive Services believes that customer service has never been more important. The firm offers a personalised and tailored marketing service, as they believe customers are not generic and their conversations post-interaction can now dictate a brand's image and reputation.

Despite how daunting this initially appears, LMC Interactive Services believe it's still possible to create enjoyable, effective and memorable touch points and interactions with customers offline. They believe this method is what is most instrumental in forging a favourable reputation with members of a target audience and general public.

Here, LMC Interactive Services have recommended three tried and tested customer service tips that they suggest keeps referral and retention levels at their highest:

Reward customers

LMC Interactive Services argue that "rewarding customers for their continued loyalty, as well as those in your service team who uphold your policy, is vital, as they are acting as the mouthpiece and voice for your business in the minds of the target audience." Businesses often provide discounted pricing and promotional offers to attract new customers, but failing to acknowledge and take care of past customers may result in the loss of people who are most loyal to the brand.

Use feedback from customers

LMC Interactive Services have witnessed how customers are attracted to brands that they feel are listening and adapting to them, as well as brands that offer enjoyable shopping moments and memories. Sending customers follow-up emails, speaking to them on the phone or employing focus groups are great ways of measuring customer service satisfaction. Use them to compare to the service offered by competitors and even co-create areas of policy.

Outline policy to customers

It is important to outline a clear customer service policy to illustrate how customers should be serviced. Let customers, employees and partners all know what the policy entails and train them accordingly. LMC Interactive Services believes that this may act as a safeguard against falling short of the expectations set by consumers. Having an organisational common purpose sets an example of the desired customer experience at an emotional level, and it is the essential foundation on which all other service decisions can be developed.

LMC Interactive Services use dynamic, cost-effective direct marketing services that are deployed throughout Brisbane. The firm's specialised sales and marketing campaigns are developed and tested using data that the firm has collected, and this allows them to always generate the best results. LMC Interactive Services are committed to the development of the people they work with, and they regularly host voluntary educational and motivational workshops and seminars to help the firm's associates expand their skills set and improve both their personal and professional development.

Source: http://www.destinyconnect.com/2015/12/10/tips-for-excellent-customer-service/

LMC Interactive Services deliver a highly personalised marketing service on behalf of their clients' brand. For more information Follow @lmcinteractive on Twitter and Like them on Facebook.

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