Customer Service Expert Nancy Friedman Selected to Deliver Presentation at the SEMA Show in Las Vegas

    ST. LOUIS, MO, October 27, 2016 /24-7PressRelease/ -- Nancy Friedman, nationally known customer service keynote speaker, has once again been selected to deliver one of the key education day programs at the SEMA Show in Las Vegas, the premier automotive specialty products trade event in the world. Friedman will discuss the 7 Traits of Aftermarket Success, 1pm to 2pm, November 4, 2016 at the Las Vegas Convention Center.

Friedman has been a staple at the SEMA conference for many years and is a popular Customer Service speaker in the automotive industry. She has spoken to many companies including Big O Tires, Midas, Grease Monkey, CarStar, Tuffy, Christian Brothers, and Goodyear. Her presentation focuses on what it takes to be successful in the aftermarket business. She will address how not only business owners but everyone in the organization can up their game and improve their production. It is jam packed with ideas, skills and techniques attendees can put to work both now and well into the future, and is filled with the enthusiasm and humor only Friedman can deliver.

"As the aftermarket industry grows more competitive business owners must keep up with the latest trends but also maintain their focus. This presentation will educate them on the key traits to a successful operation. It is designed for both experienced managers as well as those new to the industry. Attendees will learn all types of techniques they can utilize to separate themselves from the competition," Friedman said.

The SEMA Show runs from November 1 through November 4th. It draws the industry's brightest minds and hottest products to one place, the Las Vegas Convention Center. In addition, the show provides attendees with educational seminars, product demonstrations, special events, networking opportunities and more. The 2015 SEMA Show drew more than 60,000 domestic and international buyers.

Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and President of The Telephone Doctor Customer Service Training, has been featured in Autobody News and other automotive industry publications. She speaks regularly to all industries including automotive and franchise organizations on techniques to Improve Success, Improve Customer Service, Telephone Sales Training, and Communications Skills. Her past appearances at SEMA have generated dozens of rave reviews such as...

"Having been in the automotive business for 18 years, I have attended dozens of seminars on similar topics. Nancy's delivery and content were fresh and entertaining. I thoroughly enjoyed the sessions, and look forward to using her techniques in training my staff.
Thanks SEMA and THANK YOU, Nancy."

ABOUT NANCY FRIEDMAN
Nancy Friedman, the Telephone Doctor, is one of America's sought after speaker on sales, customer service and communication skills. She has been published in The Wall Street Journal with her article "Don't Strike Out With Your Customers" and a featured guest on Oprah, Today, Fox News, CNN, CBS This Morning, Canada Today, as well as hundreds of radio and TV programs across the country. Selected as one of the 25 Most Influential Business Women in St. Louis, Friedman is the author of nine books on customer service. She provides clients with a solid return on investment (ROI). For additional information visit http://nancyfriedman.com, or http://telephonedoctor.com

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