Event!t: Going 'Above and Beyond' Key to Delivering Exceptional Customer Service

    SYDNEY, AUSTRALIA, November 04, 2016 /24-7PressRelease/ -- Indeed, the Australian consumers of today are no longer a generic or predictable body. Advances in digital and information technology have turned the majority into savvy buyers who know where and how to find a good deal. This has diminished the control brand managers once had over their own brand image, and unsatisfied consumers can now do serious damage in the way of exposing poor service to a potentially global audience.

About Event!t Pty: http://www.eventit.com.au/about-us/

A spokesperson for Event!t Pty stated, "Going that extra mile to provide a quality service is not just about avoiding criticism online - we do it because we believe that consumers themselves have changed. The way they research, make decisions, and eventually purchase products has evolved so much over the last 5 years that it is now imperative for us to keep up with their demands to ensure their experience and memory our brand is the best it can possibly be."

A sharp decline in consumer attention span has also helped to increase customer expectations of service received before, during and after the buying process. It is because of these renewed expectations that the Sydney-based firm has strong affirmations that providing adequate service to customers is simply not enough - especially in increasingly saturated markets. It is now imperative to manage and thoroughly exceed these expectations or customers will look elsewhere, with a damaged view of the brand.

However, Event!t Pty believes there is a great reward for brands and companies who choose to provide an 'above and beyond' customer service. Customers are naturally drawn towards the companies that they feel are listening and adapting to them, all the while augmenting their brand image and perception thanks to an enjoyable and rewarding shopping experience. Firms who choose to adapt their services and policies to these ever-changing customer needs and expectancies will increase their revenue in the long-term, as a quality consumer engagement is likely to produce a steady flow of revenue through the increased loyalty of said customers. The Australian firm states that a good business model will incorporate high levels effective efficiency when examining how to tailor the right service to the right customer, while also remaining cost effective throughout.

Event!t Pty specializes in a unique form of direct marketing, which allows them to connect with consumers on behalf of their clients' brands. The firm has an active pursuit of staying ahead of the game regardless of the success they have already achieved, as they believe that there is always someone willing to overtake them. By keeping in touch with constantly changing consumer trends, perceptions and expectations, Event!t Pty are able to forge long-lasting relationships between brand and consumer. It is this process that often leads to increased customer acquisition, retention, and loyalty for their clients.

Source: http://www.marketingdonut.co.uk/marketing/customer-care/customer-service/the-importance-of-exceeding-customer-expectations

Event!t Pty offers a personalised marketing process in order to generate a high ROI. For more information Follow @Eventit_ on Twitter and Like them on Facebook.

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