Customer Service Key to Success of Home Buying Experience for First-Time Pardee Homeowners

    LAKE ELSINORE, CA, August 25, 2018 /24-7PressRelease/ -- When a first-time homebuyer tells Pardee Homes that customer service was the key factor in their decision to buy a Pardee-built home, an essential goal of building a trusting relationship has occurred. That validation happens time and time again for the Pardee Homes Inland Empire division.

Most recently, with the Carnevale family. As first-time buyers, this young family experienced the usual trepidation when faced with buying a home. Their first attempt, with another builder, was frustrating and rife with pitfalls, so they backed out, but didn't give up. Pardee Homes had been on their radar since they began home shopping and a visit to the Vantage neighborhood in master-planned Westridge was the beginning and end of their search.

"This was our first home purchase, so my husband and I were beyond anxious and excited," said Amy Carnevale. "We looked at several new home neighborhoods in the Inland Empire and did not experience customer service as wonderful as Pardee. The customer service was actually the key factor in our decision to go with Pardee for our first home purchase."

Priced from the low $400,000s, Vantage at Westridge offers homebuyers like Amy and Kevin Carnevale all the benefits of the latest design offerings, large homesites and attainable living without compromise. This family of five wanted a home with four bedrooms upstairs and a guest room downstairs. They found that in the Plan 2 at Vantage. With approximately 2,789 square feet, a versatile great room, full bedroom and bath downstairs and a handy upstairs loft area they were able to buy a new home with everything they wanted.

"We love our home and were amazed with the professionalism of the Pardee team," added Amy Carnevale. "Pardee's new home advisor, Isabel Last, went above and beyond. Our first impression was integral to our decision to buy. Isabel was incredibly knowledgeable and friendly which was very reassuring, even when we asked way too many questions, way too often. Of course, the home itself, the community and the quality were extremely important as well and add up to the many reasons we love our new home."

As part of the gated Westridge neighborhood Vantage sits at the higher terraces and offers homeowners a view-oriented setting plus the benefits of a great master-planned community where you can walk to the recreation-oriented amenities which include a beach entry pool, children's pool and basketball court, and a separate dog park.

"With three children under the age of eight and two dogs, including a Great Dane, we love being able to walk to Summit Park and Bark Park," said Carnevale. "Nearby shopping, restaurants and views of the beautiful hills confirm we couldn't have picked a better community for our family."

With the final homes now selling, there couldn't be a better time to discover Vantage. You'll find versatile, two-story living and homes with four to five bedrooms, two- and three-bay garages and square footage ranging from approximately 2,539 to 2,870 square feet. Features such as gourmet kitchens with slab granite countertops, convenient storage pantries, elegant owner's suites with large walk-in closets, water-friendly front yard landscaping and solar panels with a signed lease agreement are included.

Like all new homes built by Pardee Homes, Vantage at Westridge includes the company's LivingSmart® package of standard and optional features that increase energy-efficiency, save water, save money and contribute to the homeowners' long-term peace of mind. Among the standards are Delta WaterSense® labeled faucets that cut water usage while maintaining desired water pressure, a General Electric ENERGY STAR® dishwasher, LED lighting in select recessed cans, a tankless water heater and a convenient recycling center in the kitchen.

"We are pleasantly surprised with how low our energy and water bills are," said Carnevale. "The whole house fan is great, especially at night."

Vantage at Westridge is conveniently located along Railroad Canyon Road at the entrance to the master-planned community and offering easy access to I-15, convenient shopping at nearby Canyon Hills Marketplace and extensive recreational opportunities throughout the area.

To visit Westridge from I-15, exit at Railroad Canyon Road in Lake Elsinore and go east approximately two miles; turn left at Westridge Way and follow the signs to the Starling New Home Sales Gallery, or call (951) 429-1870 to schedule an appointment to view the Vantage model homes.

Pardee Homes Inland Empire designs and builds new homes and communities for first-time through luxury homebuyers. Established in 1921, Pardee Homes Inland Empire is accomplished in the planning and development of master-planned communities, green homebuilding measures, environmentally-sensitive development practices, and customer-focused processes for new home purchase, and is also widely known for its steadfast civic outreach. Pardee Homes is a member of TRI Pointe Group® (NYSE: TPH), a family of premium regional homebuilders. TRI Pointe Group is one of the largest homebuilders in the U.S. and was recognized as 2014 Developer of the Year by Builder and Developer magazine and 2015 Builder of the Year by Builder magazine. For more information about Pardee Homes Inland Empire and Vantage go to www.PardeeHomes.com/Region/Inland-Empire.

# # #