How the World's Biggest Brands are Using CommBox During the Pandemic Time to Stay on Top of their CX Game

    GLIL YAM, ISRAEL, May 12, 2020 /24-7PressRelease/ -- As businesses around the globe must maintain their presence and business continuity, the continuous search for the right technological tools is always on demand.

CommBox presents with the ultimate solution for businesses to shift their customer service and support teams entirely towards remote working from home to overcome the current circumstances and continue doing businesses as best as possible.

CommBox digital contact center software solution
CommBox, a leading omnichannel platform specially designed for enterprises and mainly serve verticals such as municipals, banks, healthcare insurance, telecom companies, and international brands provide the ultimate solution using its cutting-edge cloud-based contact center solutions. Packed with advanced AI capabilities and the latest automation features CommBox presents with a holistic solution for all types of businesses in all verticals to shift towards remote working.

One smart inbox for all customer communications
CommBox Smart Inbox is an innovative communications center that completely addresses this challenge, offering a straightforward and effective way to engage customers through all communication channels. Each inquiry is immediately assigned to the relevant agent according to pre-determined business rules – the level of channel synchronization, SLA, customer segmentation, skills, loads, etc. Each agent gets their own Smart Inbox. They can rapidly engage customers across all channels using the same unified conversational interface.

Real-time dashboard
CommBox's real-time dashboard enables you to gain control and oversee the on-going of your agent efforts, by getting useful data and insights from all communication channels, such as conversation topics, SLA, and different criteria to evaluate agent performance. Ready-made reports for Chat Availability, Conversations per Channel, Customers Interactions, Knowledge Base Items, Agent Presence, Tags, User Activity, and more are mostly in use in critical times like this.

Besides the innovative smart inbox and the real-time dashboard CommBox also offer advanced team collaboration tools, knowledge-base, and canned responses, agent routing, omnichannel messaging channels, AI-Powered omnichannel chatbot, Automation rules triggered by user behavior and more.

This is how the world's biggest companies such as AIG, Clarks, IKEA, PassportCard, Kimberly Clark, and more are handling their customer communications and the huge spike in customer service tickets, getting more done with fewer agents, and maintain business continuity during such times.

# # #