Unique 2 Day course: Cloud Computing, Managing Services that are in the Cloud - The ITIL Service Management Way

    /24-7PressRelease/ - NEWSTEAD, AUSTRALIA, August 22, 2008 - Microsoft, HP, IBM, Dell and many more are setting up numerous mega-data centres across the globe to provide Clients with Cloud Computing solutions. Prepare for taking advantage of the Perfect Storm and understand the way you need to work with it, and manage the services that use this computing approach.

Lately there is a lot of media exposure on Cloud computing, 'on demand computing' and virtualization. Most of the presentations and articles focus on the technical side of it - presenting the newest generation of VMware or the way virtualization of servers can be organised.


But, what about the other side of the story? How do you manage the continuity of the services that make use of could computing... how do you ensure consistency in service levels? How do you choose the best provider of your 'on demand computing' services? And that doesn't even touch on Information security - an important side of any IT services, especially when it uses the cloud for part of the delivery.


This 2 day information packed, fast paced interactive workshop focuses on all these aspects of managing services that are in the cloud, depending on the cloud and coexisting with part of the cloud. Target audience consists of decision makers on the business side AND the internal IT groups. Anybody who needs to understand the business reasons and requirements and how to translate these into IT services that make use of today's full gamma of technology needs to attend this workshop.



Program Overview, Download it Straight from the Cloud here:

https://artofservice.s3.amazonaws.com/Managing%20Services%20in%20Cloud%20Program%20Overview.pdf


and here's your registration form - download from the Cloud:

https://artofservice.s3.amazonaws.com/Cloud%20Computing%20Registration%20Form%202008.pdf


Extensive course overview below for more details on the workshop:

http://theartofservice.net/index.php?option=com_content&task=section&id=11&Itemid=56&trumbaEmbed=view%3Devent%26eventid%3D79168036



Get ready for the future of IT Services by attending this workshop.


Your course facilitator is Ivanka Menken,

· Executive Director of The Art of Service,

· Experienced trainer

· Established author http://www.amazon.com/s?ie=UTF8&search-type=ss&index=books&field-author=Ivanka%20Menken&page=1

· and over 15 years in industry expertise under her belt. http://www.linkedin.com/in/ivankamenken


Workshop program:

Cloud Computing : Managing IT Services in the Cloud - 2 day Course

Computing as a utility has arrived. Companies are shifting from a world in which we run computers, to one in which we pay for computing. The benefits are tremendous: Cost-effective infrastructure that scales as needed, and an ability to focus on the business rather than the platforms. But the risks are high, and cloud computing may not be ready for prime time. Join The Art of Service for this in-depth look into the cloud.

DAY 1:

Cloud Language: The Taxonomy of On-Demand Computing

Clouds. Grids. PaaS. There are dozens of names to describe on-demand computing, and lots of confusion. This block brings some order to the chaos, offering a comparison of different on-demand computing models including hardware-as-a-service, custom platforms, and large-scale compute infrastructures..

Cloud SLAs

How reliable is the cloud? Enterprises demand predictable service levels, reliable delivery, and committed availability. This block will look at what level of service we should demand - and can expect - from cloud computing infrastructure, as well as tools and best practices for measuring it.

Running Clouds: What the Big Guys Know

A very small number of companies generate the vast majority of today's web pages, from Facebook applications to hosted sites. With compelling economics, they may be running most of the world's computing in a short while. This block gets behind the scenes of some of the world's Big Cloud operators for a look at what they know about running large-scale computing.



DAY 2:

The Big Migration: Moving the Data Centre to On-Demand

There's a slow, inexorable exodus going on. First bursty seasonal computing, then storage, then eventually all but specialized tasks are moving out of the corporate data centre and into the cloud. But this big migration is a gradual one. There are times when it doesn't yet make sense to embrace on-demand computing. We'll chart the course of a migration into the cloud to enable you to become innovators in on-demand provisioning and deployment.


Managing Applications in the Cloud

When it's your application on their infrastructure, you have a hard time knowing what's happening. On-demand computing environments often hide details from application operators as a result of their virtualization. New computing means new management. This block looks at emerging best practices for managing applications when they're running in the cloud.

Platform-as-a-Service: Building Business Processes in the Cloud

Cloud computing is often referred to as hardware-as-a-service, implying openness and complexity. At the other end of the spectrum, SaaS does not offer much room for customization. But there's a middle ground, where providers offer an on-demand platform, often with its own coding and conventions. This block looks at how companies can build custom applications that run in the cloud, letting the platform provider worry about operations and data integration.



Register now to attend this program:

http://theartofservice.net/index.php?option=com_content&task=section&id=11&Itemid=56&trumbaEmbed=view%3Devent%26eventid%3D79168036

Dates

Brisbane (AUS): 25-26 August SOLD OUT

Melbourne (AUS): 23-24 October

Brisbane (AUS): 27-28 October

Sydney (AUS): 30-31 October

Los Angeles (USA): 11-12 November

For more information: Call Juliet on +61732522055

For any questions, advice or more information and reservations contact Juliet Meehan at [email protected] or +61732522055


The Art of Service

50 Commercial Road

Newstead QLD 4006

Website: http://www.artofservice.com.au
Products: http://theartofservice.com



About The Art of Service

The Art of Service is headquartered in Brisbane, Australia with operations worldwide. The Art of Service works with organizations to improve the quality of IT services through the application of established best practices, such as the Information Technology Infrastructure Library (ITIL). For more information, please visit http://theartofservice.com

Ivanka Menken
The Art of Service
50 Commercial Road
Newstead QLD
Australia
+61732522055
[email protected]
http://theartofservice.com

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