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2005-07-01 | Harriet Lane was the first White House Hostess to be called "First Lady," and she was the most admired woman of her time.

2005-06-02 | Frustrated by scams from Nigeria, classified ad spam from India and Pakistan, company begins blocking IP ranges of system abusers

2005-05-22 | Lauch a successful career by working for a service leader. Learn how to solve problems, listen - really listen, handle complaints, practice empowerment, apoligize, make customers feel valued and develop a positive attitude.

2005-04-13 | All organizations make mistakes. How they respond to problems caused by themselves is what service recovery is all abouit. How do you make the customer whole so they go from hell to heaven in 60 seconds or less.

2005-04-08 | Pastors are learning to be comfortable - and successful - talking to their churches about tithing with Dr. Rod Rogers' "Dynamic Giving Toolkit." His new stewardship program with CDs, sample taped sermons, and manual, has been field-tested worldwide and is now available to pastors everywhere.

2005-03-31 | Plenty of funny medical stories are featured in "The Humor of Healing: An Amusing History of American Medicine," a new book by Dr. Donald A. Johnson.

2005-03-07 | Eliminating cost is critical to all service role modeles. It is critical that employees be involved in ways tgo eliminate small savings each day if your organization is to succeed.

2005-02-08 | Co-creator of the transformative model of mediation will appear in the Twin Cities on February 11th and 12th, 2005. Dr. Folger co-founded the most important movement in ADR.

2004-12-19 | Microboards today announced the launch of PF-2, a high volume disc printer that helps create discs at a high speed and with a low cost-per-disc without outsourcing production.